Status Messages - Cisco 3905 Administration Manual

Status Messages

Message
File not found
IP address released
Load ID incorrect
Load rejected HC
No default router
No DNS server IP
TFTP access error
TFTP error
Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 8.6 (SIP)
74
Description
The phone cannot locate, on the
TFTP server, the phone load file
that is specified in the phone
configuration file.
The phone has been configured to
release its IP address.
Load ID of the software file is of
the wrong type.
The application that was
downloaded is not compatible with
the phone's hardware.
DHCP or static configuration did
not specify a default router.
A name was specified but DHCP
or static IP configuration did not
specify a DNS server address.
TFTP server is pointing to a
directory that does not exist.
The phone does not recognize an
error code provided by the TFTP
server.
Remote Monitoring
Possible Explanation and Action
From Cisco Unified Operating System
Administration, make sure that the phone load
file is on the TFTP server, and that the entry
in the configuration file is correct.
The phone remains idle until it is power cycled
or you reset the DHCP address.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager,
choose Device > Phone). Verify that the load
ID is entered correctly.
Occurs if you were attempting to install a
version of software on this phone that did not
support hardware changes on this newer phone.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager,
choose Device > Phone ). Re-enter the load
displayed on the phone.
• If the phone has a static IP address, verify
that the default router has been
configured.
• If you are using DHCP, the DHCP server
has not provided a default router. Check
the DHCP server configuration.
• If the phone has a static IP address, verify
that the DNS server has been configured.
• If you are using DHCP, the DHCP server
has not provided a DNS server. Check
the DHCP server configuration.
• If you are using DHCP, verify that the
DHCP server is pointing to the correct
TFTP server.
• If you are using static IP addresses, check
the TFTP server configuration.
Contact the Cisco TAC.