Placing Calls On Hold; Entering A Hookflash - Mitel 5320e User Manual

Mitel 5320e/5330e/5340e User Guide

Placing Calls On Hold

You can place calls on either Individual Hold or System Hold.
• Individual Hold: Places an internal or external call on hold at your IP phone.
• System Hold: Places an external call on hold in the system. You can then pick up the call
from any phone that indicates a flashing Call button for the call, including the IP phone that
placed it on hold.
To place a call on Individual Hold:
1. Press
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press (Special), and then dial 335. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place a call on hold and answer a waiting call:
• Press
To return to a call that is on hold:
• Press
ING appears.

Entering a Hookflash

Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
While off-hook, press
IP Phones only).
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(Hold). ENTER EXTENSION NUMBER appears.
(Hold), and then press the flashing IC or Call Key button.
(Hold), and then lift the handset or press
(Special), and then dial 330 or press the FLASH menu button (5340e
(Speaker). <Caller> WAS HOLD-