ShoreTel IP230 User Manual

ShoreTel Quick Reference Guide
MESSAGE INDICATOR:
Located in the upper right
corner of the telephone. When you have a message in
voicemail, this will be flashing red.
SOFT KEYS: The soft keys are the buttons located at the
bottom of the LCD display.
When phone is idle:

Pickup allows users to pick up another ringing
extension

Unpark retrieve a parked call

Mode change your call handling mode
AUDIO CONTROL KEYS:
Located to the left of your dial pad, the audio control keys
allow you to do the following:

Control volume by pressing up or down on the scroll
button

Use headset by pressing headset button

Mute callers by pressing the mic button on or off

Utilize the speaker by pressing speaker button
TO PLACE AN INTERNAL TELEPHONE CALL:

Lift handset.

Dial extension number or press Speed dial button
TO PLACE AN EXTERNAL TELEPHONE CALL:

Lift handset

Dial your trunk access code 8 or 9 and the
telephone number
TO ANSWER AN OUTSIDE CALL:

Lift handset and press Line key if necessary OR

Press headset or speaker button
TO PLACE A CALL ON HOLD:

While on a call, press the Hold

Line key will flash
Note: A held call will ring back after 2 minutes
To Retrieve Held Call:

Press the Flashing Line Key, Unhold
Hold button again
REDIAL

Press the Redial button twice to dial the last
number called OR

Press Redial and use the scroll button to select the
number you want to call, then press the
key or lift the handset to place the call.
CALL TRANSFER:










CONFERENCE CALL:







button
PARK:



soft key OR
UNPARK:


Dial soft


Telephone Features Continued
While on a call, press TRANSFER
Dial the extension or press the speed dial button
Press the Transf soft key or Hang Up to complete the
transfer
To announce the call before transferring:
While on a call, press TRANSFER
Dial the extension or outside line
Press the Conslt soft key
Wait for an answer then announce the call. After
consultation, press the Yes soft key to complete the
transfer or Hang Up to complete the transfer OR
Press the Cancel soft key to abandon the transfer and
return to the original call
To transfer a call directly to voice mail:
While on a call, press TRANSFER
Dial the extension or press the speed dial button
QUICKLY press the More soft key then press the
To MB soft key
While on a call, press CONFERENCE, original caller
is put on hold and you are given dial tone
Dial the extension of the party you would like to
conference
Press the Confrn soft key to ring the party directly OR
Dial the number and press the Conslt soft key to
speak with the recipient before ringing him or her into
the conference call.
After consultation , press the Yes soft key to join the
calls OR
Press the Cancel soft key to abandon the conference
and return to the original two-party call.
Repeat to add additional parties
While on a call, press the Park soft key
Dial the extension you wish to park the call on
Press the Park soft key again
Note: A parked call will return if it is unanswered
after 2 minutes
To retrieve a call parked on your phone:
Press the flashing line key
To retrieve a call parked on another phone
Press the Unpark soft key
Dial the extension the call is parked on
Press the Unpark soft key
PAGE:

Lift handset

Dial paging code ____ (check with system
administrator) or press speed dial button

Speak then press the
Hang Up

Replace handset
CHANGE RING TONE:

Press OPTIONS

Enter your password

Press the OK soft key

Scroll to the Change Ring option.

Press the Edit soft key.

Scroll through the available ring tones, press the
Ring soft key to hear the selected ring tone

Press the OK soft key to save a ring tone
DIRECTORY:
You can use the Company Directory to find phone
numbers on your network by pressing DIRECTORY
• Enter the first few letters of someone's first or
last name
•
Press the up and down arrows on the Scroll
button next to the display to select the desired
name. Press the Dial soft key to dial the number
CALL HANDLING MODES:
Use the ShoreTel Personal Communicator to configure the
modes with different call forwarding destinations and
personal greetings. You can set one of five distinct call
handling modes for your extension, including four "Do Not
Disturb" options to forward incoming calls or send them to
voice mail. You can record personal greetings, which are
linked to the active call handling mode.
By default, your phone is set to Standard mode, which
allows you to answer all incoming calls. Other mode
options include In a Meeting, Out of Office, Extended
Absence, and Custom.
•
Press the Mode soft key
•
Scroll to the desired setting call handling mode
•
Press the OK soft key
You can also change the call forward destination
for each call handling mode:
•
Press OPTIONS
•
Enter your password
•
1. Call Handling should be selected
•
Press the Edit soft key.
•
Select the desired call handling mode and press
the Edit soft key.
•
Enter the desired number and press the
key.
soft key
then
OK soft