ShoreTel 560 Quick Reference

ShoreTel 560/560g IP Phone Quick Reference
PHONE OPERATION
Place Calls
Use the Speakerphone or a Headset
Use the Directory
Make a Conference Call
Use the Intercom
Redial and Check Missed Calls
Dial Paging Extension
Answer Calls
Send a Call to Voice Mail
Divert a Call
Select a Ring Tone
Adjust Handset, Headset
or Speakerphone Volume
Answer Call Waiting
Interact with Calls
Mute a Call
Place a Call On or Off Hold
Transfer a Call
Merge Calls
Park Calls
Unpark Calls
Change Availability State
Log In and Out of Workgroups
Adjust the Display Contrast
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: +1.408.331.3300 +1.800.425.9385 Fax: +1.408.331.3333
UnPark
UnPark State
Voice Mail Voice Mail
Mute Mute
UnPark State Pickup
Options Options
Mute Mute
Park
Park To VM
Directory Directory
Park To VM Pickup OK
Speaker Speaker Headset Headset
or + ext.
Redial Redial
UnPark Intcom
Intcom Merge
Directory
+ to select +
Intcom Merge Answer Dial
UnPark State Pickup
Park
Conference
Confrn
+ ext. + or
Confrn Conslt
Park To VM Pickup OK
Intercom
Confrn Conslt Transf Cancel
+ ext. +
Intcom Merge
UnPark State Pickup
UnPark State Pickup
Redial
+
Intcom + Merge to select Answer Dial
Mute
Mute
Park To VM Pickup OK
Mute Mute OK
Park To VM Pickup
Confrn Conslt
number provided by administrator
Speaker
Speaker
UnPark State Pickup
Confrn Conslt Transf Cancel
lift handset or or
Intcom Merge Answer Dial
Intcom Merge Answer
Dial
1 2 3
Park To VM Pickup OK
4 5 6
Confrn Conslt Transf Cancel
Transfer
+ ext. +
Confrn Conslt Transf Cancel
7 8 9
Intcom Merge Answer Dial
Options
*
#
+ password + 0 +
Confrn Conslt Transf Cancel
Volume
to select
UnPark State Pickup
UnPark
select appropriate call key
Voice Mail
Park To VM Pickup OK
Park
Mute
Options
Mute
Directory
Intcom Merge Answer Intcom Dial
Speaker Headset
Hold
Redial
UnPark State Pickup
Transfer
Confrn + ext. + Conslt Transf Confrn or Cancel
Park To VM Pickup OK
UnPark State
select Merge
Mute
Mute
Intcom Merge Answer + Dial Park + ext. To VM
Speaker Headset
UnPark State 1 Pickup 2 3
lift handset or +
UnPark
4 5 6
Intcom Merge Answer
Confrn Conslt Transf Cancel
UnPark Park State + To VM Pickup to select + Pickup OK
7 8 Park 9
Options
*
#
+ password + 0 +
Mute
OK
Park To VM Pickup Confrn Conslt Transf
Intcom Merge Answer
Dial
Mute
Intcom
press and hold + to select
Speaker Headset
Intcom Merge Answer Dial
Confrn Conslt Transf Cancel
Confrn
Confrn Conslt Transf Cancel
State Pickup
Pickup
Transfer Transfer
VOICE MAIL
Conference Conference
To VM Pickup OK
Pickup OK
Log Into Main Menu
Intercom Intercom
Log In from Another Extension
Hold Hold
Merge State Answer Pickup Dial
Answer
Dial
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
OK
To VM Pickup
Conslt Transf Cancel
Transf Cancel
OFFICE ANYWHERE CODES
Answer Dial
Transfer a call
Voice Mail Voice Mail Transfer Transfer
Conference a call
Options Options Conference Conference
Transf Cancel
Directory Directory Intercom Hold a call Intercom
Headset
Headset
or
Redial Redial Hold Hold
Hang up
Access other star codes
QUICK REFERENCE OF COMMON STAR CODES
to select
Park a call
UnPark a call
Pick Up a Remote Extension
State Pickup
Pick Up the Night Bell
Transfer
Use the Intercom
To VM Pickup OK
Conference
Barge In
Intercom
Merge Answer
Dial
Silent Monitor
Hold
Toggle the Hunt Group Status
Conslt Transf Cancel
Whisper Page
Voice Mail Transfer
Pickup
Change Avail. State and Forwarding
Options Conference
Pickup OK
Change Extension Assignment
Directory Intercom
Unassign Extension Assignment
+ ext. +
State Pickup UnPark State Pickup
Redial Hold
Dial
Assign Extension to External Number
To VM Pickup Park OK To VM Pickup OK
Voice Mail Transfer
to select
Cancel
Options Conference
TROUBLESHOOTING
Merge Answer Intcom Merge Answer
Dial Dial
Directory Intercom
View Phone Information
Redial Hold
Reboot Your Phone
Conslt Transf Confrn Cancel Conslt Transf Cancel
Note: For additional details on the information contained in this Quick Reference card, please
consult the 560/560g User Guide.
1
4
1 1 2 2 3 3
7
4 4 5 5 6 6
Voice Mail
*
+ password +
7 7 8 8 9 9
* *
# #
0 0 + ext. + password +
1 1 2 2 3 3
4 4 5 5
6 6
1 1 2 2 3 3
7 7 8 8 9 9
4 4 5 5
6 6
1 1
2 2 3 3
* *
+ destination + # #
0 0
7 7 8 8 9 9
4 4 5 5
6 6
1 1 2 2
3 3
* *
0 + destination + 0 # #
7 7 8 8 9 9
4 4 5 5 6 6
1 1 2 2
3 3
* *
0 0 # #
7 7 8 8 9 9
4 4 5 5 6 6
* *
# #
0 0
7 7 8 8 9 9
* *
# #
0 + (star code from below) 0
1 2 3
4 5
6
1 2 3
7 8 9
4 5
6
1
2 3
*
1 0 1 2 # + ext. 2 3
7 8 9
4 5
6
1
2 3
4 4 5 5
6
*
1 1 0 2 2 # + ext. 3 3
7 8 9
4 5 6
1 2
3
7 7 8 8 9
4 4 5 5
6 6
*
1 #
1 2 0 3 2 + ext. 3
1 2
7 8 9
4 * 5 * 6
#
0 0
1 2
3
7 7 8 8 9 9
4 5 4 5
6 6
*
1 #
0 4 2 5 3
1 2 3
7 8 9
4 * * 5 6
0 0 # #
1 2 3
7 8 7 9 8 9
4 5
7 8 6
*
1 2 # + ext.
4 0 5 6 3
1
7 2 3
8 9
* 1
* 4 5 6 2
0 # 0 #
1 2 * 3
7 8 0 9
7 4 8 5 9 6
*
4 5 1 2 # + ext.
0 6 3
7 4 5
8 9
1 * 2
4 5 6 3 #
0
1 * 2 3
#
7 0 8 9
7 8 4 9 5 6
*
1 2 # + ext. 3
0 7 8
7 4 8 5 9 6
1 2 * 3
4 5 6 #
0
*
0 7 #
8 9
*
4 5 0 6
*
7 1 2 # + HG ext. 3
0 8 9
4 7 5 8 6 9
*
#
0
7
8 9
*
#
4 0 5 6
*
7 1 2 # + ext. 3
8 0 9
*
#
0
7 8 9
*
#
Voice Mail 0 4 5 6
+ password +
*
#
0
7 8 9
Voice Mail
+ password +
*
#
0
Voice Mail
+ password +
Voice Mail
+ password +
1 2
4 5
1 2
Mute 7 8
4 5
Mute
*
0
+ I-N-F-O +
Mute
7 8
Mute
Speaker Headset
*
+ R-E-S-E-T + 0
Speaker Headset
www.shoretel.com
2 3
5 6
1 2 3
8 9
4 5 6
#
0
7 8 9
*
#
0
1 1 2 2 3 3
4 4 5 5
6 6
1 1 2 2 3 3
7 7 8 8 9 9
4 4 5 5
6 6
* *
0 0 # #
7 7 8 8 9 9
* *
0 0 # #
3
6
9
3
#
6
9
3
#
6
9
1 2 3
#
4 5 1 2 3
6
1 2 3
7 8 9 4 5 6
4 5 1 2 3
6
1
2 3
* +
0 # 1 7 2 3
8 9
7 8 9 4 5 6
4 5 1 2 3
6
1
2 3
*
4 5 #
0 6
* 1 +
0 # 2 7 3 8 1 9 2 3
7 8 9 4 5 6
4 5 6 1 2 3
7 8 9
*
4 5 4 # 5
6 0 6
*
1 + 2 1
0 # 7 3 8 2 9 3
7 8 9 4 5 6
*
#
0
7 8 9 7 8 9
*
4 5 4 6 5 #
0 6
*
# 1 + 1 2 2
0 7 3 8 3 9
*
# *
0 0 #
3
7 8 7 9 8 9
*
4 4 5 5 6 6 #
0
* *
6 #
0 0 #
3 Voice Mail 7 Transfer
7 8 8 9 9
9
* *
# #
6 0 0
Options Conference
Voice Mail Transfer
#
9
Directory Intercom
Options Conference
#
Redial Hold
Directory Intercom
Redial Hold