Using The Intercom; Placing A Call On Or Off Hold - ShoreTel 530 User Manual

After a conference is established, you can use the Show soft key to display all
conferenced parties. If you wish to disconnect a party, scroll to the party's
entry and press the Drop soft key.

Using the Intercom

The Intercom function allows you to connect with another party without
ringing the party through a call line. Both you and the recipient must be using
a ShoreTel IP phone and have permission to use this feature (set by your
system administrator). To intercom another party:
Step 1
Step 2
Step 3
Step 4
You can dial the recipient's number on the keypad, then press the
Intcom soft key; press the HangUp soft key to hang up.
NOTE An intercom call overrides all other call handling modes on the dialed
extension. This allows you to intercom a user whose phone is forward
always to voice mail.

Placing a Call On or Off Hold

To place a call on hold, press the Hold button
key, if available. On the ShoreTel 560/560g phone, the custom key blinks
green, at which point you can safely place the handset on hook (or press the
speaker or headset button) without ending the call. To take the call off hold,
press the custom key with the blinking green LED, or press the Hold button
again.
Hold
If you are not on another call while a call is on hold, you will hear a reminder
ring in 15 seconds and at one-minute intervals after that. If you have received
several calls, you will receive a reminder ring for the call that has been on hold
the longest.
If you have multiple calls on hold, you can press the green blinking LED
associated with the call that has been placed on hold to answer that call. Note
that the LED associated with an active call will light solid green, while calls
that have been placed on hold will blink.
16
Inte rco m
Press .
Dial the party' s extension, or press the custom key associated
with the extension.
Press the Intcom soft key.
To end the call, press the HangUp soft key.
or
Hold
, or press the call's custom