KVH Industries TracPhone FB250 User Manual page 171

Chapter 5: Troubleshooting
Problem
Connection to
the Internet
cannot be
established.
256 kbps
Streaming does
not work
128 kbps
Streaming does
not work on
FB250
The web
interface
cannot be
accessed.
158
Possible Cause
Your network user
group does not
allow Internet
access.
The elevation
angle to the
satellite is too low.
The elevation
angle to the
satellite is too low.
The browser is
configured to use a
proxy server.
You have entered a
wrong IP address.
You are connected
using VPN
Troubleshooting guide
Remedy
The Administrator can access and
change network user groups in
the built-in web interface of the
terminal.
Availability of 256 kbps Streaming
can only be guaranteed in areas
with over 15 degrees elevation.
Availability of 128 kbps Streaming
on TracPhone FB250 can only be
guaranteed in areas with over 15
degrees elevation.
For Microsoft Internet Explorer,
select Tools > Internet Options >
Connections > LAN Settings and
uncheck Use a proxy server for
your LAN.
Check the IP address and re-enter
it. If you do not have the correct
IP address, you can set the IP
address temporarily to the default
address (192.168.0.1) by pressing
the Reset button. See Function of
the Reset button on page 181.
Close down your VPN connection.