Troubleshooting Guide - KVH Industries TracPhone FB250 User Manual

Troubleshooting guide

The below table provides information on some of the problems that might
occur, including possible causes and remedies to solve the problems.
Problem
No signal or
weak signal
from the BGAN
satellite.
No
transmission on
the BGAN
network is
possible.
Possible Cause
The view to the
satellite is blocked.
The antenna cable
is not properly
connected.
The system is set
up to use one
specific satellite,
but the system is
outside coverage
from that satellite.
The Radio silence
function is
activated from an
external device
connected to the
I/O interface of the
terminal.
Troubleshooting guide
Chapter 5: Troubleshooting
Remedy
Make sure the antenna has a
clear view in all directions. See
the installation manual for
details.
Check that both ends of the cable
are connected properly according
to the guidelines in the
Installation manual.
Also check that no connectors are
damaged.
Enter the web interface. Select
SETTINGS > Satellite selection.
Select Auto and click Apply.
The system will now search for
the satellite with the strongest
signal and attempt to connect.
If the Radio silence function
should not be activated,
deactivate it from the external
device.
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