Hold; Transfer; Call Park - Avaya 2420 End User Manual

Message
Your Message light goes on when a caller has left a message for you. You can then follow your local message retrieval
procedures to get your message.
Speakerphone
Allows you to place and answer calls without lifting the handset. Use any time you prefer hands-free communication, both
speaking and listening, or for group conference situations.
Speed Dial Screen
Allows you to store up to 104 speed dial entries in your personal telephone directory for quick dialing access to those numbers.
Redial
Automatically redials the last number that you dialed. Use to save time in redialing a busy or unanswered number.
To put a call on hold:
1. Press .
To return to the held call:
1. Press the call appearance button of the held call.
Note: Your system manager may have administered the Unhold feature. In this case, you can return to the held call by
pressing .
To transfer the current call to another extension:
1. While on a call, press
2. When you hear dial tone, dial the number to which the call is to be transferred.
3. Do one of the following:
To transfer the call without announcing it, press
To announce the call before transferring it, wait for the called party to answer. Go to Step 4.
4. When the called party answers, announce the call. (If the line is busy or if there is no answer, press
can return to the held call by pressing its call appearance button.)
5. Press again and hang up to complete the transfer.
The "Transfer Completed" message is displayed.
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Note: Your system manager may have administered the Transfer-on-Hang-up feature. In this case, you can transfer a
call by pressing
attempted transfer, press the original call appearance. If your system has auto-hold activated, use
transfer so that the potential transfer recipient is not left on hold.
To park a call for retrieval from any extension:
Note: If Call Park has been assigned to your telephone, simply press Call Park then press Release; otherwise, follow the
instructions below.
1. Press Transfer.
2. Dial the Call Park code *6.
3. Press Transfer again.
The call is parked.
o

Hold

Transfer

.
, dialing the number to which the call is to be transferred, and then hanging up. To cancel an

Call Park

again, and hang up. The transfer is complete.
2420 Digital Telephone End User Guide | 8 |
. Then, you
to cancel a
{dial tone}
{confirmation tone}
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