Table Of Contents - Avaya 2420 End User Manual

About Your Telephone ........................................................................................................................................... 3
Overview ............................................................................................................................................. 3
Support for Call Center Users ................................................................................................................ 3
Support for Optional Devices ................................................................................................................. 3
Telephone Components ......................................................................................................................... 4
The Home Screen .................................................................................................................................................... 5
Navigating in the Home Screen Pages ..................................................................................................... 5
Call Appearance and Call Identification Displays .................................................................................... 5
Status Icons ............................................................................................................................................................. 6
Conventions ............................................................................................................................................................ 7
Conventions Used in the Procedure Descriptions ....................................................................................... 7
Feature Finder ......................................................................................................................................................... 7
Hold......................................................................................................................................................................... 8
Transfer ................................................................................................................................................................... 8
Call Park.................................................................................................................................................................. 8
Conference .............................................................................................................................................................. 9
Call Forwarding All Calls ....................................................................................................................................... 9
Send All Calls ....................................................................................................................................................... 10
Directory ............................................................................................................................................................... 10
Call Log ................................................................................................................................................................ 10
The Call Log Screens .......................................................................................................................... 10
The Call Log Summary Screen ............................................................................................................ 10
Working in the Call Log Summary Screen ............................................................................................ 11
Call Log Detail Screen ........................................................................................................................ 11
Working in the Call Log Detail Screen ................................................................................................. 12
Message................................................................................................................................................................. 13
Speakerphone ........................................................................................................................................................ 13
Speed Dial ............................................................................................................................................................. 13
The Speed Dial Screen ........................................................................................................................ 13
Working in the Speed Dial Screen ........................................................................................................ 14
Managing Your Speed Dial List ........................................................................................................... 14
Quick Access to Speed Dial Entries ....................................................................................................... 15
Insert Mode ....................................................................................................................................... 15
Entering Characters ............................................................................................................................ 15
Dialing Conventions ........................................................................................................................... 15
Redial .................................................................................................................................................................... 17
Tones and Their Meanings.................................................................................................................................... 17
Ringing Tones ................................................................................................................................... 17
Feedback Tones.................................................................................................................................. 17
Troubleshooting .................................................................................................................................................... 17
Glossary ................................................................................................................................................................ 18
Access Codes ........................................................................................................................................................ 19
Table of Contents
2420 Digital Telephone End User Guide | 2 | P a g e