About Your Telephone; Overview; Support For Call Center Users; Support For Optional Devices - Avaya 2420 End User Manual

The 2420 Digital Telephone is a multi-line digital telephone for use with an Avaya MultiVantage™ software 1.1 or later. It is
designed to put convenient features and capabilities at your fingertips, including:
•
an easy-to-read screen - that allows you to view call appearance/feature button labels, the call log, speed dial lists, and
call identifier information.
•
a flexible call appearance/feature button display - that allows you to choose between an 8 or 12-button label format
and eliminates the need for paper button labels. Up to 24 additional call appearance/feature buttons for your call
processing system can be displayed on the optional EU24 Expansion Module.
•
a customizable interface - that allows you to create personal speed dial lists, to specify the call types you want to
appear in the call log, to select the telephone ring pattern, to customize the call appearance/feature button labels, and
to choose the language displayed on your telephone.
Note: You can choose to view screen text in English, German, French, Spanish, Italian, Dutch, Portuguese, and
Japanese.
•
a programmable speed dial list - that allows you to store up to 104 entries.
•
a programmable call log - that supports up to 100 entries (including calling party name and number, when available,
for incoming calls) and allows you to specify the call type (that is, answered or unanswered incoming calls, and
outgoing calls) that is logged.
•
customizable call appearance/feature button labels - that allow you to change the labels for the call
appearance/feature buttons programmed on your call processing system. Up to 13 characters can be displayed for each
label.
As soon as you install the telephone, you can take advantage of these powerful features because your telephone is instantly
recognized by your call processing system. Depending on how it is administered at the call processing system, the telephone can
also be moved to another office at your location and begin working without interruption. There's no need to wait for
reprogramming or technical support.
To meet the needs of those working in call centers, the telephone offers the following:
•
Call Center Mode operation - available from the Options Screen, this setting changes the standard display from 8 to
12 call appearance/feature button labels. When you select this mode, the bottom line of the screen display, which is
used for softkey labels in standard mode, can contain four more call appearance/feature buttons with shortened labels.
•
compatibility with a variety of headsets - works with one headset directly connected to the telephone via an amplifier
adapter (HIC-1) cord.
•
support for the Group Listen feature - when this feature is programmed, you can use the handset or headset and
speaker of the telephone simultaneously. While you're assisting a customer via the headset, your supervisor can use the
speaker to listen to the conversation. Note that the operation of this feature is affected by the modules (if any) installed
with your telephone.
•
recording capability (optional) - allows you to record conversations while you are assisting a customer (requires the
20A stand and 201A module described in "Support for Optional Devices.")
Optional devices are available to expand the capabilities of the telephone. They include:
•
20A Stand - Every telephone comes equipped with a convertible stand that allows you to install the telephone on your
desktop or on a wall. You must replace this convertible stand with the 20A stand if you are using a 200A or 201A
module.
•
200A Module Analog (U.S.) Adjunct Interface - This module provides standard tip/ring capabilities, allowing you to
connect analog devices (such as a fax machine) to the telephone.
•
201A Module Recorder Interface - This module allows you to record telephone conversations. In addition, this
module allows you to use two additional headsets via the jacks on the 20A stand.
•
EU24 Expansion Module - This module can display up to 24 additional call appearance/feature buttons that have
been programmed for your call processing system. Buttons are displayed in two columns, with one column displayed at
a time on the EU24 screen.

About Your Telephone

Overview

Support for Call Center Users

Support for Optional Devices

2420 Digital Telephone End User Guide | 3 | P a g e