Xerox WorkCentre 7220 User Manual page 213

Paper Misfeeds and Paper Size Jams
Probable Causes
The paper is not correctly positioned in the
tray.
The paper tray is too full.
The paper guides are not correctly adjusted
to the paper size.
The tray contains warped or wrinkled paper.
The paper is moist from humidity.
Using paper of the wrong size, thickness, or
type.
Label and Envelope Misfeeds
Probable Causes
The label sheet is facing the wrong way in the
tray.
Envelopes are loaded in the wrong tray.
Envelopes are loaded incorrectly in tray 5.
Envelopes are loaded incorrectly in the
envelope tray.
Paper Jam Message Stays On
Probable Causes
Some paper remains jammed in the printer.
One of the printer doors is open.
Note: Check for, and remove, torn pieces of paper in the paper path.
Solutions
• Remove the misfed paper and reposition it properly in the tray.
• Adjust the paper guides in the tray to match the size of the
paper.
Remove some of the paper. Do not load paper past the fill line.
1. Remove the paper.
2. Adjust the paper guides in the tray to match the size of the
paper.
3. Replace the paper.
Remove the paper, smooth it out, and reload it. If it still misfeeds,
do not use that paper.
Remove the moist paper and replace it with new, dry paper.
Use only Xerox approved paper. For details, see
page 50.
Solutions
Load label sheets according to the instructions from the
manufacturer.
• Load labels face up in trays 1–4.
• Load labels face down in tray 5.
Use tray 5 to print envelopes.
To load envelopes in tray 5:
• Load envelopes long-edge feed, flap-side up, flaps closed, with
the flaps leading into the printer.
• Load C4 and custom-size envelopes longer than 320 mm
(12.6 in.) short-edge feed, with the flaps closed, flap-side up.
The flaps are toward the back or leading into the printer. For
custom-size envelopes, define a custom size on the control panel.
Load envelopes in the optional envelope tray with the flaps closed,
flap-side down, and the long edge toward the left.
Solutions
Recheck the media path and make sure that you have removed all
of the jammed paper.
Check the doors on the printer. Close any door that is open.
WorkCentre 7220/7225 Multifunction Printer
Troubleshooting
Supported Paper on
213
User Guide