Activesync Connection Troubleshooting; Setting Activesync As Firewall Exception - DOPOD 838PRO User Manual

6.13 ActiveSync Connection Troubleshooting

The ActiveSync® program on the computer may be affected by the Microsoft
Windows XP Service Pack 2 built-in fi rewall or some anti-virus software, causing
problems when establishing the sync connection between the phone and the
computer. You can try turning off the Windows® built-in firewall or anti-virus
software to resolve the connection issues.
Windows firewall
6 problems when establishing an ActiveSync connection between the phone and the
computer. If your phone cannot properly connect to the computer, and the Windows
XP fi rewall is activated, we recommend that you set ActiveSync as an exception
in the Windows XP built-in fi rewall. You may also turn off the fi rewall function, and
then re-establish the ActiveSync connection.
Anti-virus software
establishing an ActiveSync connection between the phone and the computer. If
your phone cannot properly establish a connection with the computer, and the
Windows built-in fi rewall has not been activated, we recommend that you refer to
the anti-virus software user's manual to turn off the anti-virus memory scanning
process or remove the anti-virus software, and then re-establish the ActiveSync
connection.
Action:

Setting ActiveSync as Firewall Exception

Select Start
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- Windows XP Service Pack 2 built-in firewall may cause
- Some anti-virus software may cause problems when
> Control Panel Select Network Connections
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