Activesync Connection Troubleshooting - DOPOD C800 User Manual

6.13 ActiveSync Connection Troubleshooting

The ActiveSync® program on the computer may be affected by the
Microsoft Windows XP Service Pack 2 built-in firewall or some anti-
virus software, causing problems when establishing the sync connection
between the phone and the computer. You can try turning off the
Windows® built-in firewall or anti-virus software to resolve the connection
issues.
Windows Firewall
cause problems when establishing an ActiveSync connection between
the phone and the computer. If your phone cannot properly connect to
the computer, and the Windows XP firewall is activated, we recommend
that you set ActiveSync as an exception in the built-in firewall. You may
also turn off the firewall function, and then re-establish the ActiveSync
connection.
Anti-virus software
when establishing an ActiveSync connection between the phone and
the computer. If your phone cannot properly establish a connection with
the computer, and the Windows built-in firewall has not been activated,
we recommend that you refer to the anti-virus software user's manual to
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turn off the anti-virus memory scanning process or remove the anti-virus
software, and then re-establish the ActiveSync connection.
Action:
Select
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- Windows XP Service Pack 2 built-in firewall may
- Some anti-virus software may cause problems
Setting ActiveSync as Firewall Exception
Start > Control Panel Select Network Connections
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