Activesync Connection Troubleshooting - DOPOD S300 User Manual

9. 13 ActiveSync Connection Troubleshooting

The ActiveSync® program on the computer may be affected by the
Microsoft Windows XP Service Pack 2® built-in firewall or some anti-
virus software, causing you to have problems with establishing the sync
connection between the phone and computer. You can try to turn off the
Windows® built-in firewall or anti-virus software to resolve the connection
issues.
Windows firewall
function may cause the phone and computer to have problems with
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establishing the ActiveSync® connection. If your phone cannot connect
to the computer properly, and the Windows XP® firewall is activated, we
recommend that you set ActiveSync® as an exception in the
Windows XP® built-in firewall. You may also turn off the firewall function,
then re-establish the ActiveSync® connection.
Anti-virus software
phone and computer to have problems with establishing the ActiveSync
® connection. If your phone cannot establish a connection with the
computer properly, and the Windows built-in firewall has not been
activated, we recommend that you refer to the anti-virus software user's
manual to turn off the anti-virus scanning memory process or remove the
anti-virus software, then re-establish the ActiveSync® connection.
Action:
Select
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- The Windows XP Service Pack 2® built-in firewall
- Some of the anti-virus software may cause the
Setting ActiveSync as firewall exception
Start > Control Panel Select Network Connections
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