Troubleshooting; If You Are Having Difficulty With Your Machine - Brother ADS-1000W User Manual

Troubleshooting

Troubleshooting
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made from
within that country.
If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center
offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
Using non-Brother supplies may affect the scan quality, hardware performance, and machine reliability.

If you are having difficulty with your machine

Scanning Difficulties
Difficulty Cause
TWAIN or WIA errors TWAIN or WIA driver has not been
appear when starting chosen as the primary source in your
scanning application.
®
to scan. (Windows )
TWAIN errors appear TWAIN driver has not been chosen as
when starting to scan. the primary source in your scanning
(Macintosh) application.
OCR does not work. 

Vertical lines are seen Paper dust has accumulated on the
in the scanned image. surface of the glass strips.
The scanner resolution is too low.
(Macintosh users)
Presto! PageManager has not been
installed on your computer.
Suggestions
Make sure the Brother TWAIN or WIA driver is
chosen as the primary source in your scanning
application. For example, in Nuance™
PaperPort™ 12SE, click Scan Settings and then
Select to select the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is chosen as
the primary source.
In Presto! PageManager, click File, Select Source
and select the Brother TWAIN driver.
Mac OS X v10.6.8, 10.7.x and 10.8.x users can also
scan documents using the ICA Scanner Driver.
 Increase the scanner resolution.
(Macintosh users)

Make sure you have installed Presto!
PageManager from the supplied DVD-ROM on
your computer.
Clean the glass strips inside the machine. See
Clean the Scanner on page 175.
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