Brother ADS-1000W User Manual page 209

Troubleshooting
Error Cause
Card Jam 



There is a card in the The Top Cover was opened while a
card slot. plastic card was inserted into the
machine.
Do not insert card A plastic card was inserted while the Top
Cover was open.
Unusable Device An unusable device is inserted in the
USB port.
Hub is Unusable A hub or USB flash drive with a hub is
inserted in the USB direct interface.
USB Flash Drive Your machine cannot save to a USB
is Full flash drive if it contains too many files.
Rename the File The maximum sequential number for the
file name has been reached.
Authenticate Err The FTP user name and password you
entered are incorrect or not configured
correctly.
The machine was turned on while a
plastic card was inserted into the
machine.
The Card Slot Guide is not adjusted to
fit the width of the plastic card.
Plastic Card Mode was not set.
The card is unacceptable for the
machine.
Action
Clear the card jam (see Card Jam on page 199)
and then do the following:
 Make sure that any plastic card is not left in the
Card Slot.
 Adjust the Card Slot Guide to fit the width of the
plastic card before inserting the card into the
machine.
 Set Plastic Card Mode. See one of the
following:
• Change Scan Settings (ControlCenter4)
®
(Windows ) on page 67
• Change Scan Settings (ControlCenter2)
(Macintosh) on page 86
• Change Scan to PC Settings (Windows
on page 150
• Change Scan to PC Settings (Macintosh)
on page 156
 Load the acceptable card for the machine. See
Acceptable Documents on page 28.
Close the Top Cover. Do not open the Top Cover
while a plastic card is inserted into the Card Slot.
Clear the card jam (see Card Jam on page 199).
Do not insert a plastic card into the Card Slot while
the Top Cover is open.
Disconnect the device. Turn the machine off and
then on.
Remove the unsupported device, such as a USB
hub or USB flash drive with a hub, from the USB
direct interface.
Remove the USB flash drive, press
Delete unused files or folders from the Brother
folder of the USB flash drive and then try again.
Press and then do one of the following:
 Delete unused files from the USB flash drive
and then try again.
 Change the file name. See Save Scanned
Documents on a USB Flash Drive
on page 139.
Confirm that the user name and password are
configured or entered correctly and then try again.
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