Brother ADS-1000W User Manual page 217

Troubleshooting
Difficulty Cause
The document is 
jammed.



The scan quality is 
poor.


The machine pauses The machine has entered motor save
for about 3 seconds mode. If you scan continuously, the
between each page internal temperature of the machine
when scanning. may increase, causing the machine to
enter motor save mode.
NOTE
Bleed through is seen The settings are not appropriate for the
in the scan data. type of document being scanned.
Paper dust has accumulated on the
surface of the Pick-up Roller or
Separation Pad.
There are foreign objects in the
document feeder.
Your document is not acceptable for
the machine.
A receipt is scanned without using
the Receipt Carrier Sheet.
Paper dust has accumulated on the
surface of the Pick-up Roller or
Separation Pad.
Paper dust has accumulated on the
surface of the glass strips inside the
machine.
The resolution is too low.
The length of the pause may vary
depending on the scanning
conditions.
Suggestions
 Clean the Separation Pad and Pick-up Roller.
To clean the Separation pad, see Replace the
Separation Pad on page 183 to refer how to pull
the Separation Pad out from the machine, clean
the rubber side of the Separation Pad with a soft
lint-free cloth moistened with water, and then
attach the Separation Pad in the machine. To
clean the Pick-up Roller, see Clean the Scanner
on page 175.
Remove any foreign objects or ripped paper

from the document feeder.
Make sure your document is acceptable for the

machine. See Acceptable Documents
on page 28.
 Scan the receipt using the Receipt Carrier
Sheet. See Receipts on page 38, and Scan
Receipts Using BR-Receipts (Windows
on page 92 or Scan Receipts Using BR-
Receipts (Macintosh) on page 104.
 Clean the Separation Pad and Pick-up Roller. To
clean the Separation pad, see Replace the
Separation Pad on page 183 to refer how to pull
the Separation Pad out from the machine, clean the
rubber side of the Separation Pad with a soft lint-
free cloth moistened with water, and then attach the
Separation Pad in the machine. To clean the Pick-
up Roller, see Clean the Scanner on page 175.
 Clean the glass strips inside the machine. See
Clean the Scanner on page 175.
Increase the scanner resolution.

This is normal and you may continue to scan. If you
scan continuously, the internal temperature of the
machine may increase, causing the machine to
enter motor save mode.
Check the Bleed Through Prevention/Remove
Background Color check box.
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