Hold - NEC 910i Installation And User Manual

i-Series System

Hold

Hold places your call in a temporary waiting state until you can get back to it. While the call waits, you can process calls or use
other features. And don't worry if you forget about the call and leave it on Hold too long -- it will recall back to you.
Your telephone system provides four types of Hold (see the chart below). Your Communications Manager can tell you which
types you can use.
System Hold
Exclusive Hold
Group Hold
Intercom Hold
NOTE: Pressing TALK after pressing the HOLD key will cause the call to ring back immediately, unless Group
Hold is used.
System Hold
To place an outside call on System Hold:
1. HOLD.
To pick up an outside call on System Hold:
1. Press flashing line key.
Exclusive Hold
To place an outside call on Exclusive Hold:
1. FUNCTION KEY (Exclusive Hold).
The line key stutter flashes while on Hold; flashes slowly when recalling.
To pick up an outside call on Exclusive Hold:
1. Press flashing line key.
Group Hold
To place a call on Hold so anyone in your group can pick it up:
1. HOLD + 832 + TALK to hang up.
To pick up a call on Group Hold:
1. TALK + 862.
Intercom Hold
To place or answer an Intercom call on Hold:
1. HOLD.
For your normal calls . . .
When you place an outside call on System Hold, it flashes your line key and the
line keys on your co-worker's phones as well. Either you or another co-worker
can pick up the call on Hold.
For high priority calls . . .
After you place an outside call on Exclusive Hold, it flashes your line key but
looks busy to your co-workers. Only you can pick up the call from Hold.
Put calls on Hold for your Department Group . . .
If you are a member of a Department Calling Group, you can use Group Hold.
When you place an outside call on Group Hold, only you and the members of
your Department Calling Group can pick it up.
While talking to a co-worker . . .
Intercom calls can also go on Hold. However, the Intercom call on Hold stays on
your phone. Another extension user cannot pick it up.
Hold
2-11