Operator Assistance; Page Zone - NEC 910i Installation And User Manual

Onyx VSi System
To monitor a call:
1. Press TALK and then #.
2. Dial the extension number.
3. Dial M.
You hear the conversation.

Operator Assistance

Operator Assistance (OPA) automatically answers outside calls and provides dialing options to the outside callers. OPA lets an
outside caller dial an extension or hunt group directly. You or a co-worker do not have to screen the call.
When OPA answers a call, the caller hears a recording of their dialing options. For example, the announcement could say, "Hello.
You have reached XYZ Corporation. Dial 4 for Technical Service or 5 for Sales." You may be able to record the messages callers
hear. Before recording, check with your communications manager to find out about the OPA messages. To use Operator
Assistance, your system must have a VMU Module.
To record an OPA Message:
1. Press TALK and dial #.
2. Dial MV.
3. Dial the OPA message number (02-07) you want to record.
Your communications manager can tell you about each message.
4. Wait for instructions, then begin recording.
5. Press TALK.
To listen to a previously recorded OPA message:
1. Press TALK and dial #.
2. Dial MVL.
3. Dial the message number (02-07) you want to hear.
Your communications manger can tell you about the messages.
4. Press TALK.
To erase all OPA messages (including the ACD overflow message):
1. Press TALK and dial #.
2. Dial MV.
3. Press #.
4. Dial Y.
To exit the procedure without erasing the messages, dial N.
5. Press TALK.
To call into the system using Operator Assistance:
1. Dial the system telephone number.
2. After the OPA answers, dial announced option:
Dial single-digit option.
OR
Dial 3 plus the extension you wish to reach.

Page Zone

You can make an announcement (Page) to other extensions and external speakers.
Your system can have up to seven Internal Paging Zones and an All Call Paging Zone. When you Page an Internal Zone, only
those telephones in the zone receive the announcement. When you make an All Call Page, all phones receive the announcement.
Additionally, your system may have External Paging Zones. If you page to an internal zone, the announcement broadcasts over
the corresponding external zone as well. You can have up to two zones - 1 and 2. All Call Paging is broadcasted to all External
Paging Zones (speakers). Your communications manager can tell you if your system has this capability.
Page Zone
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