Table of Contents
Advertisement
i-Series System
Automated Attendant (VAU)
Automated Attendant automatically answers your system's outside calls, plays a prerecorded greeting and then lets callers direct-
ly dial you or your co-workers. This gives your system immediate answering and routing of calls without an operator or dispatch-
er. The Automated Attendant can:
●
Simultaneously answer up to six calls.
●
Route calls to an extension, Department Group or Voice Mail and provide additional options if the extension or group is
unavailable.
●
Give you the option of recording or modifying the Automated Attendant greetings (see below).
To record, listen to or erase an Automated Attendant greeting:
1. TALK + 116.
2. To record, dial 7.
OR
To listen, dial 5.
OR
To erase, dial 3.
3. Dial the VAU message number (01-16) for the Automated Attendant greeting you want to record, listen to or
erase.
Your Communications Manager can tell you which message to enter.
If recording, begin when you hear the announcement, "Please start recording." When done, press # to
check what you recorded.
When listening to a message, press # to hear the message again.
If erasing, you can cancel erasing by pressing HOLD before hanging up.
4. TALK to hang up.
Barge In
Barge In permits you to break into a co-worker's established call. Use Barge In when you have to get a message through right
away (such as in an emergency). Barge In sets up a three-way call between you, your co-worker and their caller.
Your system provides two Barge In modes: Monitor Mode and Speech Mode. With Monitor Mode, you can listen in on another
user's conversation but you cannot participate. With Speech Mode, you can listen and join into the conversation. Check with your
Communications Manager to see which type of Barge In you have.
CAUTION: Unauthorized intrusion on calls using the Barge In feature may be interpreted as an invasion of privacy.
To Barge In on a conversation in progress:
1. Call busy extension.
2. FUNCTION KEY (Barge In).
Call Forwarding
Use Call Forwarding to redirect your calls to another extension. With Call Forwarding, you're sure your calls are covered when
you are away from your work area. There are four types of Call Forwarding:
●
Call Forwarding when Busy or Not Answered
●
Call Forwarding Immediate
●
Call Forwarding when Not Answered
●
Call Forwarding Immediate with Both Ringing
Call Forwarding will reroute calls ringing your extension, including calls transferred from another extension. You must enable Call
Forwarding from your phone.
To activate or cancel Call Forwarding:
1. TALK + *2.
When Call Forwarding is activated, the only indication will be stutter dial tone.
This feature requires a Voice Announce Unit (VAU).
Call Forwarding
2-17
Advertisement
Chapters
Table of Contents
