What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the problem
determination and resolution procedures specified.
Your Service Provider will attempt to diagnose and resolve your problem over
the telephone or through remote assistance. Your Service Provider may direct
you to download and install designated software updates.
Some problems can be resolved with a replacement part that you install
yourself (such as keyboard, mouse, speaker, memory, hard disk drive, or port
replicator), called a "Customer Replaceable Unit" or "CRU." If so, your Service
Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone or remotely, through
your application of software updates, or with a CRU, your Service Provider
will arrange for service under the type of warranty service designated for the
product under the section titled "Warranty Information."
If your Service Provider determines that it is unable to repair your product,
your Service Provider will replace it with one that is at least functionally
If your Service Provider determines that it is unable to either repair or replace
your product, your sole remedy is to return the product to your place of
purchase or to Lenovo and your purchase price will be refunded.
Exchange of a Product or Part
When the warranty service involves the exchange of a product or part, the
item your Service Provider replaces becomes Lenovo's property and the
replacement becomes yours. All removed items must be genuine and
unaltered. The replacement may not be new, but will be in good working order
and at least functionally equivalent to the item replaced. The replacement
assumes the warranty status of the replaced item.
Before your Service Provider exchanges a product or part, you agree to:
1. remove all features, parts, options, alterations, and attachments not under
2. ensure that the product is free of any legal obligations or restrictions that
prevent its exchange; and
3. obtain authorization from the owner to have your Service Provider service
a product that you do not own.
External Battery Charger: User's Guide