Packing The Mx240 Router For Shipment - Juniper MX240 Hardware Manual

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Packing the MX240 Router for Shipment

Copyright © 2013, Juniper Networks, Inc.
Appendix G: Contacting Customer Support and Returning MX240 Hardware
For more information about return and repair policies, see the customer support Web
page at
http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) using the Case Manager link at
or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the
United States).
To return a hardware component:
Determine the part number and serial number of the component.
1.
Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
2.
You can send e-mail or telephone as described above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
Your name, organization name, telephone number, and fax number
Description of the failure
The support representative validates your request and issues an RMA number for
4.
return of the component.
Pack the component for shipment.
5.
Contacting Customer Support on page 302
Guidelines for Packing Router Components for Shipment on page 305
To pack the router for shipment:
Retrieve the shipping crate and packing materials in which the router was originally
1.
shipped. If you do not have these materials, contact your Juniper Networks
representative about approved packaging materials.
On the console or other management device connected to the master Routing Engine,
2.
enter CLI operational mode and issue the following command to shut down the router
software. (If two Routing Engines are installed, also issue the command on the backup
Routing Engine.)
user@host> request system halt
Wait until a message appears on the console confirming that the operating system
has halted.
For more information about the command, see request system halt.
Attach an electrostatic discharge (ESD) grounding strap to your bare wrist, and connect
3.
the strap to one of the ESD points on the chassis.
Shut down power to the router by pressing the AC input switch or DC circuit breaker
4.
for all power supplies to the off (
.
http://www.juniper.net/support/
) position.
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