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Getting Service and Support
Getting Help from NEC
Printer Technical Support is available Monday through
Friday, between the hours of 8:30AM and 8:00PM (Eastern
Standard Time) at 1-800-632-4650. Technical support for
this printer is provided free of charge during the one year
factory warranty.
Information regarding out-of-warranty repair is available by
calling the National Service Response Center at
1-800-632-4650.
You may also send electronic mail to support via the
following methods:
Internet address: tech-support@nectech.com
AOL keyword: NECTECH
Microsoft Network: NECTECH
You will always be required to provide information regarding
where and when the printer was purchased, regardless of
whether we have received your warranty card.
SuperScript 750C Printer Limited Warranty
The SuperScript 750C is warranted for one year from the
date of purchase under the NEC SuperScript Limited
Warranty. The warranty works as follows:
The Customer calls NEC Customer Service and Support
at 800-632-4650.
Getting Service and Support
A recorded message will provide a list of various service
and support departments. Press the correct number for
Technical Support.
(Note: Many times a simple problem can be averted by
speaking with a technical support representative first).
If it is determined that the printer is defective, the support
representative will transfer you to another department to set
up the warranty exchange process.
SuperScript 750C Printer Limited Warranty
If you wish to receive a replacement printer by overnight
delivery, the service representative will obtain a major credit
card number from you, along with your shipping address.
An electronic credit check will be made in the amount of the
current price of the printer. If the defective printer is not
returned to NEC within 15 days, or you cannot prove that
your printer is still under warranty, your account will be
debited in this amount.
You must return the defective printer, properly packaged in
the original or replacement printer packaging, within fifteen
(15) days or your credit card account will be debited for the
current price of the the SuperScript 750C.
If you do not wish to provide a credit card number to NEC,
the service representative will provide you with an MRA
(Material Return Authorization) number for return of the
defective printer at your own expense. You must package
the printer in its original packaging, or equivalent, mark the
package with the MRA number, and return it to the address
provided. Upon receipt of the defective printer, NEC will
ship a replacement by overnight delivery.
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