Using Netware; The Printer Is Not Printing - Xerox DocuPrint 240A User Manual

11.3

Using NetWare

This section provides information on the possible causes, verifying methods and
recommended actions pertaining to errors which may occur when the printer is used with
NetWare.

The Printer Is Not Printing

Cause
The network component
(such as the hub) is not
compatible with the auto
setup of the frame type.
There is a breakdown in
the network from the
computer to the printer.
The user name and group
name are not registered in
User of the print queue.
Jobs cannot be sent to the
print queue.
Jobs cannot be sent to the
print queue.
The user name and group
name are not registered in
the print server user of the
print server.
The print queue to which
the job is sent is not
assigned to the printer.
The print queue has
exceeded the maximum
number of supported
queues of the printer (in
the print server mode).
The slave file server is not
set up (in the bindery
service mode).
70
11 Troubleshooting
Verification
Check if the data link lamp of the network
component board connected to the printer is
on.
Check if the frame type of the file server in
the network is the same.
Using NWADMIN from the computer, check if
the target printer object can be seen.*
Using NWADMIN from the computer, and
referring to the target queue object, check if
the user name and group name are
registered in User*.
Using PCONSOLE, check if [Yes] is set for
"User can register with the queue" at the
Current Queue Status of Print Queue
Information.
Using NWADMIN from the computer, check if
the operator flag is checked for Recognition
of the target print queue.*
Using NWADMIN from the computer, check if
the user name and group name are
registered with the User of the target print
server.*
Using NWADMIN from the computer, check if
the target printer is assigned to the serviced
printer in the list under User of the target print
server.*
Using NWADMIN from the computer, check if
the desired print queue is assigned to the
assigned print queue of the target print
queue.*
Using PCONSOLE from the computer, check
if the slave file server is registered in the
Service NetWare Server by the print server of
the Print Server Information.*
Action
From the printer, set up the frame type
specified to the file server to which you want
to connect.
Switch the network cable between the
computer and printer that cannot be used for
transmitting.
1. Re-send the print jobs to a print queue
which is correctly registered with the user
name or group name at User of Print
Queue Information.
2. Using NWADMIN from the computer,
register the user name and group name
at User of Print Queue Information.*
Using PCONSOLE, set it to [Yes].
Using NWADMIN from the computer, check if
each item of the operator flag is checked for
Recognition of the target print queue.*
1. Re-send the print jobs to a print queue
which is correctly registered with the user
name or group name at User of Print
Server Information.
2. Using NWADMIN from the computer,
register the user name and group name
at User of the target print server.*
1. Re-send the job to a print queue
registered with user name and group
name at User of Print Server
Information.*
2. Using NWADMIN from the computer,
check if the user name and group name
are registered at User of the target print
server.*
Re-send the job to a print queue assigned to
the printer.*
Using PCONSOLE from the computer, reflect
the setting parameter after having registered
the slave file server.