Novell Netware Troubleshooting - Xerox 7750DXF - Phaser Color Laser Printer Service Manual

Mac OS X, Versions 10.1 and 10.2
Perform these steps only for Mac OS X, versions 10.1 and 10.2:
1. Open the Network Utility, then click the Ping tab.
2. Enter your printer's IP address.
3.
Click Ping. If you do not get a response, confirm that your TCP/IP settings are
correct for both your printer and computer.
4. For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5.
a. From the printer's front panel, verify that EtherTalk is enabled. If it is not,
enable it in the front panel, then reset the printer.
b. Print the "Configuration Page" and verify that EtherTalk is enabled.
c. From the "Configuration Page", verify the Zone. If you have multiple zones
on your network, verify that your printer appears in the desired zone.
5. If you are still unable to print, go to
PhaserSMART Technical Support through CentreWare Internet Services:
a.
Launch your web browser.
b.
Enter your printer's IP address in the browser's Address field (http://
xxx.xxx.xxx.xxx).
c.
Select Support.
d.
Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.

Novell NetWare Troubleshooting

Troubleshooting for Windows-based computers includes both hardware and software
solutions to eliminate cabling, communication, and connection problems associated
with direct-connected ports. Complete one of the following procedures (based on the
type of port being used), then print a test page from your software application. If the
test page prints, no further system troubleshooting is necessary. For print-quality
problems, go to Reference/Troubleshooting
Requirements
Verify that you:
Are operating a Windows-based system with CentreWare DP software
installed and at least one printer driver installed
Are a NetWare Network Administrator, an administrative person with
ADMIN/SUPERVISOR, or ADMIN/SUPERVISOR EQUIVALENT within
login rights to the NetWare Server(s) servicing the Phaser printer
Have a basic knowledge of NetWare
4-28
www.xerox.com/office/support
on the User Documentation CD-ROM.
Phaser 7750 Printer Service Manual
or access