Using Ethertalk - Xerox DocuPrint 240A User Manual

11.4

Using EtherTalk

This section provides information on the possible causes, verifying methods and
recommended actions pertaining to errors which may occur when the printer is used with
EtherTalk.
Problem
The name (or the default name) of
the printer has been changed.
The printer does not appear in
Chooser.
Cause The AppleTalk function of the printer changes the printer name
if it detects that a printer of the same name exists on the
network.
Verification Check Chooser to confirm that the printer name has been
changed.
Action Change the name of the printer or change the name of the
other printer to avoid duplicate printer names on the network.
Cause 1 In Chooser, only the NBP entity name of which entity type is
LaserWriter is displayed.
The printer is set up as a slave of the Apple Share Print Server
or the Windows NT Server and the NBP entity name of the
printer has been changed from LaserWriter.
Verification 1 Use a network management application software, such as
Apple InterPole, and check that the type of the NBP entity
name of the printer has been changed from LaserWriter.
Action 1 If the type of NBP entity name of the printer has been changed
from LaserWriter, the printer cannot be selected in the
Chooser. If the printer must be selected, open the printer using
the Apple Share Print Server or the Windows NT Server.
Cause 2 The Macintosh printer driver searches for a printer with the
printer name specified in the Chooser and the zone name of
AppleTalk.
If the network is not connected correctly, the printer cannot be
found.
Verification 2 Use a network management application software, such as
Apple InterPole, and check that the printer exists on the
network.
Check that the network is connected correctly.
Action 2 If the printer cannot be found on the network, the printer may
be off or the network cable may be faulty.
If the printer is on and the network cable normal, contact our
Customer Support Center.
Treatment
11.4 Using EtherTalk
73