Table of Contents
Advertisement
Printing Problems
Problem
Job did not print or incorrect
characters printed.
Print media misfeeds or multiple
feeds occur.
The envelope is creased after
printing.
Page breaks in unexpected
places.
Action
Ensure that the
(Ready) LED is lit.
Ensure that print media is loaded in the printer.
Verify that you are using the correct print driver.
Ensure that you are using the correct Ethernet or USB cable and that
it is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
Check the interface of your printer from Admin Menu.
Determine the host interface you are using. Print the System Settings
page to verify that the current interface settings are correct. Refer to
"Printing the System Settings Page" on page 156
print the System Settings page.
Ensure that the print media you are using meets the specifications for
your printer.
See also:
• "Usable Print Media" on page 119
Fan the print media before loading it.
Ensure that the print media is loaded correctly.
Ensure that the paper width guides and length guide are adjusted
correctly.
Do not overfill the print media sources.
Do not force print media into the Priority Sheet Inserter (PSI) or the
paper tray when you load it. Otherwise, it may skew or buckle.
Ensure that the print media is not curled.
Load print media with the recommended print surface facing in the
correct direction.
See also:
• "Loading Print Media" on page 125
Turn the print media over or around and try printing again to see if
feeding improves.
Do not mix print media types.
Do not mix print media sizes.
Remove the top and bottom curled sheets of a ream before loading
the print media.
Load a print media source only when it is empty.
Ensure that the envelope is loaded in the paper tray as instructed in
"Loading Envelopes in the Paper Tray" on page
Increase the value for Job Time-Out in the System Settings menu,
that is on the Printer Maintenance tab in the Printer Setting Utility.
Increase the time-out value in the Protocol Settings menu on the
CentreWare Internet Services.
for details on how to
130.
Troubleshooting
205
Hide quick links:
Advertisement
Table of Contents
