Trouble Shooting; Phone Can't Register To The Sip Server; Device Can't Obtain Ip Address; Conversation With One Way Speech - ATCOM AT800 Series User Manual

AT800 Series User
AT800 AT800 AT800 Series Series Series User User User Manual
Please keep in mind that the wrong PIN sequence of the headset will bring a voice problem.
1) Opposite sequence of mic+ and mic-
Very low volume in headset
2) Opposite sequence of spk+ and spk-
No any problem
3) Opposite sequence of mic+/mic- and spk+/spk-
Can not use any more
Trouble Trouble shooting shooting
Trouble

Trouble shooting

shooting
Phone can can' ' ' ' t t t t register register register to to to to the
Phone Phone Phone can can register
1) Check the IP address. If set LAN port in DHCP mode, please make sure that the DHCP
server on.
2) Check the gateway
3) Check DNS server
4) Make sure the account information is the same as from ISP
5) Check the SIP server is on
6) Check the SIP register port, defaults to 5060
Device Device Device Device can can can' ' ' ' t t t t obtain can obtain obtain obtain IP IP IP IP address
1) Make sure the Ethernet cable is plugged in the LAN port
2) Make sure the cable and connected switch port is OK
3) Make sure the DHCP server is on, and there are available IP addresses in the lease table
4) Try to set LAN port to static IP mode
Conversation Conversation with with
Conversation Conversation with with one
1) Make a direct IP call to make sure there is no problem with the headset receiver and
microphone.
2) Enable STUN in SIP settings webpage
3) Set STUN server, as stun.xten.com
4) Click submit to restart the phone.
5) Make a call again.
ATCOM TECHNOLOGY CO., LIMITED
Manual
Manual Manual
the SIP server.
the the SIP SIP SIP server. server. server.
address address address
one one way way speech speech
one way way speech speech
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