Faq & Trouble Shooting; How To Make A Factory Reset; Upgrade Firmware Under Safe Mode; How To Make Direct Ip Call - ATCOM Rainbow 1 User Manual

Rainbow 1 IP Phone User Manual
5. FAQ & Trouble Shooting
Frequently Asked Questions

5.1 How to make a factory reset

There are three ways to make a factory reset:
1. Factory reset from keyboard, steps are:
a) Press
b) Find and select 'Factory Reset'.
c) Press 'OK' key, then the phone will be restarted automatically and factory reset.
2. Factory reset through web, please refer to
3. Factory reset during rebooting, steps are:
a) Keep pressing '*' and '#' key.
b) Plug in the power adapter.
c) Wait for about 5 seconds, Rainbow 1 will be reset to factory default setting after rebooted.

5.2 Upgrade firmware under safe mode

If the phone could not started up normally, please upgrade firmware under safe mode. Steps are:
1. Build a TFTP server and set its IP address as 192.168.1.200.
2. Copy the firmware to the root directory of the TFTP server and modify the file name as
Rainbow1.FW.
3. Make sure the TFTP server and the phone are connecting with the same switch and reachable
to each other;
4. Keep pressing '#' key and start up the phone until the LCD displays 'Upgrading...';
5. The phone will download the firmware from the TFTP server;
6. After the download is done, the phone will upgrade automatically;
7. After the update is finished, the phone will start up with the factory configuration.

5.3 How to make direct IP call

When hook off/ pressing speaker or headset key,
1. Press soft key 'Num' until it switch to 'IP'.
2. Using '*' key to input '.'. If user wants to dial 192.168.1.100, then press 192*168*1*100.
3. After inputting the IP address, press dial key to dial it out.
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