ATCOM AT820 User Manual
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ATCOM AT820 User Manual

At820 series
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AT820 series User Manual
Version: 1.2
2013-08-29

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Summary of Contents for ATCOM AT820

  • Page 1 AT820 series User Manual Version: 1.2 2013-08-29...
  • Page 2 AT820 Series User Manual Release note Version Changed note Editor Date First Release Stefen 2013-1-25 Page 9: Packing List Jessie 2013-5-13 1. Add Ethernet Cable(1.5m) Web Settings -> Account Jason 2013-8-29 Add parameters description: 1.Session Timer Enable 2.Early Update Enable 3.Caller ID Display...

  • Page 3: Table Of Contents

    AT820 Series User Manual Content Contact ATCOM ................5 1. AT820 Series Overview ..............6 1.1 Interfaces ..................6 1.2 Hardware ..................6 1.3 Software ................... 7 1.4 Network ................... 7 1.5 Management and Maintenance ............. 7 1.6 Protocol .................... 8 1.7 Compliant Standard ................
  • Page 4 AT820 Series User Manual 5.4.1 SIP ..................29 5.4.2 Codec Configuration ..............30 5.4.3 Call Feature Setting ..............31 5.4.4 Dial Plan .................. 32 5.5 Phone Setting ................... 34 5.5.1 Preference ................34 5.5.2 Line ..................36 5.5.3 Features .................. 36 5.5.4 Voice ..................

  • Page 5: Contact Atcom

    Contact ATCOM The Introduction of ATCOM ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards.

  • Page 6: At820 Series Overview

    AT820 Series User Manual 1. AT820 Series Overview AT820 is almost the same with AT820P without PoE. AT820/AT820P Type Power adapter AT820 Standard accessory AT820P Optional accessory 1.1 Interfaces Power input: DC 12V, 500mA.  WAN: RJ45 port.  PC: RJ45 port.

  • Page 7: Software

    AT820 Series User Manual 1.3 Software Supports Sip 2.0 (RFC3261) and other related SIP RFC.  Supports web control.  Supports Syslog.  Supports G711A/U, G722, G.723, G.726, G.729, iLBC Codec.  Supports STUN.  Supports 2 SIP accounts. ...

  • Page 8: Protocol

    AT820 Series User Manual Supports different level user management.  Configuration via web, keyboard.  Firmware and configuration file auto provision.  Firmware and configuration updating via HTTP, FTP and TFTP.  Support system log and call log.  1.6 Protocol IEEE 802.3 /802.3 u 10 Base T / 100Base TX.

  • Page 9: Operating Requirement

    Note: Power adapter Input: AC 100~240V, 50/60Hz; Output: 12V, 500mA. 1.10 Installation Use Ethernet cable to connect AT820’s WAN port and computer on the same switch, AT820 default to use DHCP to obtain IP from switch. The following is the connection diagram of application: ATCOM TECHNOLOGY CO., LIMITED...

  • Page 10: Start The Phone

    AT820 Series User Manual 1.10.1 Start the phone For AT820, it can start only with DC. But AT820P can also make it with POE. A. Start through DC Connect the phone with the power source by using a power adapter.

  • Page 11: Feet Installation Instruction

    AT820 Series User Manual C. Configure SIP parameters: 1. Click on “admin” at the top right corner of the webpage to enter administrator mode. The default username is admin for administrator and user for user, no passwords were set for them, but user can set password in the webpage.

  • Page 12: Wall Position

    AT820 Series User Manual C. Disassemble the feet: Press the plate with word “PUSH” and pull the feet with the direction of arrow. When the plate is pull out of the slot (there will be a sound of “pa”) user can take off the feet.
  • Page 13 AT820 Series User Manual Attention: Please rotate the hook to the position as in picture with a coin or other tools D. Disassemble the feet way: Press the plate with word “PUSH” and pull the feet with the direction of arrow. When the plate is pull out of the slot (there will be a sound of “pa”) user can take off the feet.

  • Page 14: Keypad Of Ip Phone

    AT820 Series User Manual 2. Keypad of IP Phone Sketch Map of AT820/AT820P Description of indicators and buttons： LCD Screen Display screen for the phone: It shows the date, time, phone number, incoming caller’s ID (if available), line/call status, extension numbers and the soft key features.

  • Page 15: Menu Operation

    AT820 Series User Manual If enables the line but failed to register to server, the LED  will show orange. If the line has income call, the LED will show red and flicker,  the frequency is 500ms off, 500ms on.
  • Page 16 AT820 Series User Manual 2<Not Assigned> 3<Not Assigned> 4<Not Assigned> 5<Not Assigned> 6<Not Assigned> 7<Not Assigned> 8<Not Assigned> 9<Not Assigned> 3.Call History Dialed Calls Answered Calls Missed Calls 4.Ring Tone Ext1:Ring2.wav Ext2:Ring1.wav 5.Preferences Block Caller ID Block Anonymous Call Do Not Disturb...

  • Page 17: Basic Functions And Operations

    15.LCD Contrast 4. Basic functions and operations 4.1 Answer calls When there is an incoming call, AT820 will remind user with ring. There are 3 ways to answer the call: A. Answer by handset Pick up the handset and talk with the caller. If user wants to hang up, just put back the handset.

  • Page 18: Make Calls

    AT820 Series User Manual B. Answer by handfree Press the handfree button in the phone and talk with callers by built-in Micro-phone and Speaker. If user wants to switch in handset mode, headset mode and handfree mode, pick up the handset to switch to handset mode, and press the headset button to switch into headset mode.

  • Page 19: Hang Up The Phone

    AT820 Series User Manual 2. Input the number then press the headset button, the phone will dial the number automatically. After hearing the tones of “du~~du~~” with dialed number showed on the LCD, it means that the callee’s phone is ringing. If the callee answers the call, the phone call will be established and the LCD will show the calling time and callee’s number.

  • Page 20: Mute

    This initiator obeys the above rule number 3. 4.8 Call History AT820 supports 50 missed calls, 50 incoming calls and 50 dialed calls record. When the storage is full, the latest call will update the history. Press "Redial" soft key when standby, all the received (<-), dialed (->) and missed calls (!) will be listed.

  • Page 21: Sms Function

    AT820 Series User Manual then press “Select” soft key. 3. Press the navigation button to choose “Missed Calls” or press digit button “1”, then press “Select” soft key. 4. Press the navigation button to browse the missed call record. If there is no record, the LCD screen will display “List is Empty”.

  • Page 22: Access Mode

    5. Press “Cancel” to exit. 4.10 Access Mode There are two kinds of web access mode for AT820 series: admin mode and user mode. User could view and configure all items in admin mode, while user couldn’t change the SIP configuration as well as server address and port but only access and view the information.

  • Page 23: System Status

    5.2 Network 5.2.1 Basic There are 3 ways for AT820 to connect to the internet: DHCP, Static IP and PPPoE, please choose one according to the actual situation. ATCOM TECHNOLOGY CO., LIMITED...
  • Page 24 AT820 Series User Manual A. DHCP: The IP phone will get IP address from DHCP server (such as router). B. Static IP: If the ISP provides user with the fixed IP address, please choose static and fill in the correct information of IP Address, Net mask, Gateway, Primary DNS etc. If user does not know them, please refer to the ISP provider or network management stuff.

  • Page 25: Advance

    D. HTTP Port: Set port for HTTP, the default is 80. If modify it, user will have to input http://ip-address:port to open the interface again. For example, the AT820’s IP is “192.168.1.201”, and HTTP port was set as 8080. Then user has to type “http://192.168.1.201:8080”...
  • Page 26 AT820 Series User Manual 5.2.2.3 VLAN A. Use VLAN Tagging: Whether to use VLAN (virtual local area network) or not. B. Voice VLAN Identifier (1..4094): Set voice VLAN ID, range from 1 to 4094. C. Voice VLAN Priority: Set the voice VLAN level, range from 0 to 7.

  • Page 27: Sip Setting

    AT820 Series User Manual is the most detailed. C. Syslog Server: Set syslog server address, which is a domain name or an IP address. D. Port: Set syslog port, which usually is 514. 5.3 Sip Setting 5.3.1 Sip Timer Values A.

  • Page 28: Sdp Payload Types

    AT820 Series User Manual 5.3.3 SDP Payload Types The configured dynamic payloads are used for outbound calls only where the SPA presents the SDP offer. For inbound calls with a SDP offer, SPA will follow the caller's dynamic payload type assignments.

  • Page 29: Account

    AT820 Series User Manual B. Stun Server: Set a stun server to contact for NAT mapping discovery. 5.4 Account 5.4.1 SIP A. Enable: Whether to enable this sip register or not. B. Display Name: This name will display on the screen. When making outgoing calls, the callee will show the display name on its screen.

  • Page 30: Codec Configuration

    AT820 Series User Manual K. Register Expires: Set register expires time. Default to 300s. AT820 will auto configure this expires time to the server recommended setting if it is different from the SIP server. L. Subscribe Expires: Set subscribe expires time. Default to 3600s.

  • Page 31: Call Feature Setting

    AT820 Series User Manual C. AVT: enable or disable AVT codec support in this account. D. G722: enable or disable G722 codec support in this account. E. G723: enable or disable G723 codec support in this account. F. G729ab: enable or disable G729ab codec support in this account.

  • Page 32: Dial Plan

    AT820 Series User Manual 5.4.4 Dial Plan Dial Plan: Configure the dial plan for the SIP account. The Dial Plan defines the way that how to transform the number user dialed to the real dialed characters sequentially, the syntax of the dial plan is similar to MGCP’s and MEGACO’s.
  • Page 33 AT820 Series User Manual For example: Set the dial plan as (xxxxxxx|[*#]xxxx|9,1xxxxxxxxxx|00xxx!). The syntax above contains 4 rules: 1. Allow dialing numbers whose length is 7. 2. Allow dialing numbers whose length is 4 and begin with * or #.

  • Page 34: Phone Setting

    AT820 Series User Manual 5.5 Phone Setting 5.5.1 Preference 5.5.1.1 Language Select the language shown on the LCD. 5.5.1.2 Output Volume（1~8） A. Handset Volume: Specify handset volume grade, range from 1 to 8. B. SpeakerPhone Volume: Specify speakerphone volume grade, range from 1 to 8.
  • Page 35 AT820 Series User Manual 5.5.1.5 Control Timer Values (Seconds) A. Interdigit Long Timer: If the numbers or characters input are not finished and they have not matched the full dial plan, the phone will wait for the long time that have been set and then dial them out automatically.

  • Page 36: Line

    AT820 Series User Manual the given date. In that case, the <day> value must not be negative. If<weekday >is not zero, then the daylight saving starts or ends on the <weekday >on or after the given date if <day> is positive, or on or before the given date if <day>...
  • Page 37 AT820 Series User Manual Set speed dial number for 2-9. For example, set 6750 for key 2, then user can call 6750 by call 2. 5.5.3.2 Call Forward A. Always Target: Set a target number that forward all the incoming call to.

  • Page 38: Voice

    AT820 Series User Manual 5.5.3.4 Others Send Key: Specify the Key to send the number after pressing it, “#” and “*” are optional. 5.5.4 Voice 5.5.4.1 Echo Cancellation A. VAD:Whether to enable VAD (Voice Active Detection) or not. G729 Payload length can not be set over 20ms while enable it.

  • Page 39: Ring

    AT820 Series User Manual 5.5.5 Ring Administrator can upload 2 user define rings for AT820. The ring file should be wav (8k, 8bit, u-law) and no larger than 200kb. 5.5.6 Tone Set the Tone Script for each tone. E.G.: MWI Dial Tone: 350@-19,440@-19;2(.1/,1/1+2);10(*/0/1+2).

  • Page 40: Update

    Conference Tone：Plays to all parties when a 3-way conference is in progress. 5.6. Update 5.6.1 Manual Update A. Boot Loader: Download Boot file on ATCOM's webpage, then find it from user’s PC to upgrade. B. Firmware: Download firmware on ATCOM's webpage, then find it from user’s PC to upgrade.

  • Page 41: Auto Provision

    AT820 Series User Manual 5.6.2 Auto Provision A. Provision Enable: Whether to enable auto provision or not. B. Resync Random Delay: Set a random delay to resync. C. Profile Rule: It supports TFTP/FTP/HTTP auto provision. FTP only supports anonymous account login. After configuring the TFTP/FTP/HTTP server, set profile rule as below: 1.

  • Page 42: Reset & Reboot

    AT820 Series User Manual 5.6.3 Reset & Reboot A. Reboot: Press to reboot the phone. Such action will terminate all active calls! B. Reset: Press to set AT820 to factory default, please backup the config.xml, phonebook.xml and attendant_keypad.xml before reset. 5.7 Phone Book A.

  • Page 43: Faq & Trouble Shooting

    AT820 Series User Manual B. Received: The recorder of the received calls, maximum 50 items. C. Missed: The recorder of the missed calls, maximum 50 items. 6. FAQ & Trouble Shooting 6.1. Frequently Asked Questions 6.1.1. How to make the factory reset There are two ways to make the factory reset: A.

  • Page 44: How To Make Direct Ip Call

    AT820 Series User Manual 5. The phone will download the firmware from the TFTP server; 6. After the download is done, the phone will upgrade automatically; 7. After the update is finished, the phone will start up with the configuration of factory reset.

  • Page 45: Only One Part Can Hear The Voice During The Call

    AT820 Series User Manual 6.2.3 Only one part can hear the voice during the call A. Make an IP dial-up call to make sure the headset’s telephone receiver Mic are normal. B. Enable STUN on web page. C. Set STUN server as stun.3cx.com.

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