Faq & Trouble Shooting; How To Make A Factory Reset; Upgrade Firmware Under Safe Mode; How To Make Direct Ip Call - ATCOM Rainbow1 User Manual

Rainbow1 IP Phone User Manual
5. FAQ & Trouble Shooting
Frequently Asked Questions

5.1 How to make a factory reset

There are three ways to make a factory reset:
1. Factory reset from keyboard, steps are:
a) Press and input password 123.
b) Find and select '12 Factory Reset'.
c) Press 'OK' key, then the phone will be restarted automatically and factory reset.
2. Factory reset through web, please refer to
3. Factory reset during rebooting, steps are:
a) Press '*' and '#' key immediately after plugging in the power adapter.
b) Wait for about 5 seconds, Rainbow1 will be reset to factory default setting after
rebooted.

5.2 Upgrade firmware under safe mode

If the phone could not start up normally, please upgrade firmware under safe mode.
Steps are:
1. Build a TFTP server and set its IP address as 192.168.1.200.
2. Rename the firmware like Rainbow1.tar.gz, and then decompress it, rename the
app file like RAINBOW1.FW and then copy it to the root directory of the TFTP
server. Make sure the TFTP server and the phone are connecting with the same
switch and reachable to each other;
3. Keep pressing '#' key and start up the phone until the LCD displays
'Upgrading...';
4. The phone will download the firmware from the TFTP server;
5. After the download is done, the phone will upgrade automatically;
6. After the update is finished, the phone will start up with the factory
configuration.

5.3 How to make direct IP call

When hook off/ pressing speaker or headset key,
1. Press soft key 'Num' until it switch to 'IP'.
2. Using '*' key to input '.'. If user wants to dial 192.168.1.100, then press
192*168*1*100.
3. After inputting the IP address, press dial key to dial it out.
ATCOM TECHNOLOGY CO., LIMITED
Reset &
www.atcom.cn
Reboot;
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