ATCOM AT800 Series User Manual
At800 series
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- User manual (45 pages) ,
- Quick start manual (7 pages) ,
- Quick manual (2 pages)
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Summary of Contents for ATCOM AT800 Series
- Page 1 AT800 AT800 series series User User Manual Manual AT800 AT800 series series User User Manual Manual Version: 1.0 2013-01-15...
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Page 2: Table Of Contents
AT800 AT800 AT800 Series Series Series User User User Manual Manual Manual content Contact ATCOM.............................. 5 AT800 Series Overview...........................6 Interfaces................................6 Hardware................................6 Software................................. 7 Network................................7 Management and Maintenance........................7 Protocol................................8 Compliant Standard............................8 Operating Requirement..........................8 Packing List..............................9 Getting started............................... 9 Keypad..............................9 Indicator status.............................11... - Page 3 Speed dial..........................32 Call Forward..........................32 Others...........................33 Voice............................. 33 Echo Cancellation......................... 34 Jitter Buffer...........................34 Ring...............................34 Tone.............................. 35 Programmable key........................36 Update and provision........................... 36 Manual update..........................36 Auto provision..........................37 Configuration Profile......................37 Reset and Reboot......................... 37 ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...
- Page 4 Upgrading in the safe mode......................... 39 How to make direct IP calls........................39 How to connect headset........................39 Trouble shooting............................40 Phone can’t register to the SIP server....................40 Device can’t obtain IP address......................40 Conversation with one way speech......................40 ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...
- Page 5 The Introduction ATCOM ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping innovating with customer’s needs oriented , working with partners to establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards With over 10 years’...
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Page 6: Contact Atcom
Screen Model Model LCD Screen Screen AT800DP AT800D AT800P AT800 Interfaces Interfaces Interfaces Interfaces � Power input: DC 6~15V, 5W � LAN: RJ45 port � PC: RJ45 port � Headset jack 1 : RJ9 port ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 7: At800 Series Overview
WEB access � Support different level user management Network Network Network Network � LAN: Static IP, DHCP, PPPoE（ADSL) � PC: Bridge mode � Support NAT � Support VLAN（DATA VLAN and VOICE VLAN） � Qos support Diffserv ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 8: Management And Maintenance
SNTP: Simple network time protocol � ICMP: Internet Control Message Protocol Compliant Compliant Compliant Compliant Standard Standard Standard Standard � CE：EN55024,EN55022 � Comply with ROHS in EU � Comply with ROHS in China � Explanation: ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 9: Operating Requirement
Manual Manual Manual CD AT800D Optional 1,Standard accessory AT800DP Optional Optional accessory AT800P Optional Optional accessory AT800 Optional 1,Standard accessory Note: Note: Note: Note: Power adapter (Input: AC 100~240V, 50/60Hz; Output: DC 12V ,500mA) ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 10: Packing List
AT800 Series User Manual AT800 AT800 AT800 Series Series Series User User User Manual Manual Manual Getting Getting Getting Getting started started started started Keypad Keypad Keypad Keypad (AT800D/AT800DP) ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... - Page 11 Message waiting indicator/ Ringing indicator Login button 1. Press to enter login interface to input SIP account username and password to register to sip server. 2. Press in login-ed state to input SIP account password to logout. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...
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Page 12: Indicator Status
When updating firmware, all indicators will be flash in frequence 1s on/ 1s off. Installation Installation Installation Installation Power Power Power Power on There are two options for network and power source connections. The administrator will advise which one to use. � DC Power ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 13: Dc Power
1. Plug in network cable at LAN port. 2. Plug in the power jack with DC 12V/500mA. The phone will show a loading bar and ATCOM logo, and then come into idle display after boot up absolutely. Power over Ethernet. Using a regular CAT5 cable, the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. -
Page 14: Headset
2. Access the IP Phone administrator web user interface: � Launch a web browser on a computer that can reach the phone on the network. � Enter the IP address of the phone in web browser address bar. For example: http://172.16.0.110 ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 15: Basic Phone Functions
To hang up the active call, press headset button again. Note: If setting * as the send key, use * instead of #, If send key is set to none, wait for about 10 seconds, the number will be dialed automatically. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 16: Volume And Mute
� For AT800/AT800P, using programmable hold key can resume the call, refer to Programmable key details. Ending Ending a a a a call call Ending Ending call call Press headset key to hangup. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 17: Transfer
Press Join key to leave the conference and make the two other parties still in a conversation. � Press headset key to hang up the conference, and the two other parties will all hang up. For AT800/AT800P, it can only place a Three-way conference call using the programmable key. Please ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 18: Redial
Set Do Not Disturb via Web Interface Login to the IP Phone Web Interface Phone Phone Setting Setting Feature Feature Click Phone Phone Setting Setting, then Feature Feature Set Do Not Disturb to yes or no ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 19: Call History
Scroll to Auto Auto Answer Answer and press edit edit � Change setting by press Y/N Y/N, then OK OK to save setting, Cancel Cancel Cancel Cancel to cancel setting and exit � Press save again. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 20: Lcd Screen
Time Time Time Time, and press select select select select chang chang Manual Manual Time Mode. press chang chang to change time mode between NTP NTP and Manual Manual, then press OK to submit change. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 21: Reboot
LAN port port port To view and edit LAN port Network parameters: � Press menu menu menu menu softkey � Network Network select select Scroll to Network Network, and press select select � View the status, ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 22: Web Interface
Network-->Advance webpage. In user login level, VLAN, Port link, Qos, syslog, SIP settings, Ring, Manual update, Auto provision and Reset are not able to be changed. System System status status System System status status The system status display basic information about the system: ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 23: Network
Obtain IP address from Router/ DHCP server Static IP Set Static IP: IP Address Subnet Mask Default Gateway Primary DNS Secondary DNS PPPoE Connect LAN port to a modem. Set PPPoE username and password provided by ISP. User name Password ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 24: Advance
Notes: VLAN can only works in bridge mode. If you enable VLAN in router mode, it will not work with VLAN. 3. 3. 3. 3. Port Port Port Port Link Link Link Link LAN port link—LAN port duplex mode PC port link—PC port duplex mode 4. 4. 4. 4. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 25: Sip Settings
SIP T4 T4 T4 T4---RFC 3261 T4 value, which is the maximum duration a message remains in the network. Ranges from 0 to 64 seconds. Defaults to 5 seconds Reg Retry Retry Retry Retry Intvl Intvl Intvl Intvl---interval to wait before the phone retries registration after failing during ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 26: Rtp Parameters
Payload Types Types AVT Dynamic Dynamic Dynamic Dynamic Payload Payload Payload Payload---AVT dynamic payload type. Defaults to 101 G729b G729b Dynamic Dynamic Payload Payload G729b G729b Dynamic Dynamic Payload Payload---G729b dynamic payload type. Defaults to 18 ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 27: Nat Support Parameters
After finishing the configuration in this page, click submit to save changes, and the phone will reboot automatically. Account Account Settings Settings Account Account Settings Settings To configure the account parameters: � Log in to the web administrator interface � Click admin button � Click account menu ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 28: Sip
G723, G726-16, G726-24, G726-32, G726-40, Lin16-16, iLBC. Defaults to G711u. User User Prefer Prefer codec codec Only Only User User Prefer Prefer codec codec Only Only---Choose yes to use only the prefer codec for all calls. (The call fails if ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 29: Call Feature Setting
Dial plan contains a series of digit sequences, separated by “|” character. The collection of sequences are enclosed in parentheses, “(“ and “)”. Defaults to (xxxxxxxxxxxx.) When a user dials a series of digits, each sequence in the dial plan is tested as a possible match. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... - Page 30 ‘1’ is pressed. Number Barring: A sequence can be barred (rejected) by placing a ‘!’ character at the end of the sequence. Thus, “1900xxxxxxx!” automatically rejects all 900 area code numbers from being dialed. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...
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Page 31: Phone Setting
Tone---Choose yes to play default ring tone in ringing state. Choose no to disable ring tone. Incoming call will not generate a ring tone then. � contrast contrast LCD contrast contrast---Adjust LCD contrast ranging from 1 to 8. Default is level 5. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 32: Control Timer Values (Seconds)
Set Local Date (YYYY/MM/DD)---Set a manual date by inputting in YYYY/MM/DD formate. E.G. 2012/10/1. Or click the icon to choose the date on calendar. Set Local Time(hh:mm:ss)---Set a manual time by inputting in hh:mm:ss formate. E.G. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 33: Feature
3/4/5.../9 to call numbers in speed dial 3/speed dial 4/ speed dial 5.../speed dial 9. Call Forward Call Call Call Forward Forward Forward Always target � Always Always Always target target target---Set Always forward target. It will forwards all incoming calls to the target number. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 34: Others
*number*password#. E.G. Sip number is 1234, password is 5678, user should press Login key, and then press *1234*5678# to login. To logout on the phone, just press Login key + *password#. E.G. *5678# . After finishing, click submit button to save changes. Voice Voice Voice Voice ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 35: Echo Cancellation
Type---Choose the User Define 1/User Define 2 to upload to. Please pay attention to the note on webpage: Ring tone must be wav file, 8K, 8Bit ulaw, file size <200KBytes. Otherwise, it may not be uploaded or played on the phone. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 36: Tone
Tone--- --- --- ---Indicate to the local user that the far end has placed the call on hold. � Conference Conference Tone Tone Tone--- --- --- ---Plays to all parties when a Three way conference is in progress. Conference Conference Tone After finishing, click submit button to save changes. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 37: Programmable Key
Hardware Hardware Hardware Version Version Version Version---Show current hardware version. � Boot Boot Loade Loade Boot Boot Loade Loader---Upgrade the uboot file locally. It is a upgrade of the bottom driver of the phone and ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 38: Auto Provision
Manual AT800 AT800 AT800 Series Series Series User User User Manual Manual Manual hardly be used. If user wants to upgrade uboot, please contact ATCOM support. � Firmware Firmware Firmware Firmware---Upgrade the firmware locally. � Configuratio Configuratio Configuratio Configuration---Update/Download the configuration file(config.xml) locally. -
Page 39: Phone Book
After finishing, click submit button to take them effect. Call Call Call Call log � Re Re Redial dial dial dial---View dialed calls Re Re Receive ceive � ceive ceived---View answered calls � Missed- Missed- Missed- Missed---View missed calls ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 40: Faq
192*168*1*100. After inputting the IP address, press dial key to dial it out. How to to to to connect connect headset connect connect headset headset headset Headset is standard RJ9 jack in following PIN sequence(from left to right): Mic- Spk- Spk+ Mic+ ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn... -
Page 41: Trouble Shooting
1) Make a direct IP call to make sure there is no problem with the headset receiver and microphone. 2) Enable STUN in SIP settings webpage 3) Set STUN server, as stun.xten.com 4) Click submit to restart the phone. 5) Make a call again. ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn...