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Summary of Contents for Aastra 9516CW
- Page 1 9516CW Installation User Guide...
- Page 2 If the Handsfree mode (speakerphone) is not working, ensure that you have the Headset option disabled in the options list. The 9516CW is able to make and receive calls even during a power failure. Features such as the display, memory keys, and answering machine will not work without power.
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Page 3: Table Of Contents
Table of Contents Introduction Key Descriptions The Set Options list Basic Installation Connecting the handset cord Connecting the line cord Connecting an optional fax machine or modem Connecting the power adaptor Checking your telephone Desk Mounting Optional Wall Mounting Adjusting the Display The Set Options Key Basic Features Making a call... - Page 4 Entering Dialing Restrictions The Security Numbers feature The Fax Switch Incoming Calls Outgoing Calls Setting the Fax Switch Copying the Directory to another 9516CW telephone Call Blocking Using a headset Changing the headset mode Automated Attendant Example of Automated Attendant Remote Notification...
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Page 5: Introduction
Introduction Thank you for purchasing Aastra’s 9516CW telephone. We think you’ll find it’s full of exciting features. With a built-in digital answering machine, personal Directory, and a Callers list, your new telephone is designed to take full advantage of the latest services offered by your local telephone company. -
Page 6: Key Descriptions
Key Descriptions Moveable backlit display Light Left/right arrows Sliding panel Down/up arrows Number card and lens Handset Volume bar Dial pad Set Options 5 memory keys ∆ Cycles through eight settings to adjust the display contrast. ¢ Allows you to store 75 numbers and names. You can also assign mailboxes and record customized messages and Call Announcements (Voice Tags). -
Page 7: The Set Options List
∑ Allows you to erase memory keys, delete single or all items in the Directory and Callers List as well as the entire Redial List. You can also delete greet- ings and messages. ˚ When you hear the Call Waiting tone or to initiate Three Way Calling, press Link to activate these features. -
Page 8: Basic Installation
Basic Installation This section explains how to install your 9516CW telephone. Connecting the handset cord Attach one end of the handset cord to the handset and the other end to the handset jack. Connecting an optional fax machine or modem... -
Page 9: Checking Your Telephone
Checking your telephone When you first plug in your 9516CW, the telephone initializes itself and then you may see a message asking you to make a language selection. Follow the directions on the display to select a language. Your telephone also runs a test to ensure that the line cord is connected properly. If the test fails, the display prompts you to check the line cord. -
Page 10: Basic Features
Basic Features Making a call You can use the 9516CW to simply make a regular call, or else you can predial a telephone number to ensure it is correct before it is dialed out. Follow the procedures below to make a regular or predialed call. -
Page 11: Making A Handsfree Call
Making a Handsfree call You don’t have to use the handset to use your telephone. Instead, you can use Handsfree mode to place a call, or you can switch to Handsfree mode while a call is already in progress. To dial without picking up the handset: ©... -
Page 12: Call Waiting Identification
Call Waiting Identification The 9516CW is capable of displaying Call Waiting Identification information of a second incoming call while you have a call in progress. When you are on a call and you hear the Call Waiting tone, the Call Waiting information is displayed as shown below. -
Page 13: Superflash
Calls will not be disconnected when you press ˚. If you wish to return to your first caller press ˚ again. The 9516CW and one other Aastra SuperFlash-compatible tele- phone extension will switch between the two callers each time you press ˚. Once you have switched to one caller by pressing ˚, you must wait three seconds before... -
Page 14: Turning The Display Of Call Waiting Identification On Or Off
Turning the display of Call Waiting Identification on or off You can choose whether or not Call Waiting Identification is displayed on your telephone. To turn the display of Call Waiting Identification on or off: Press the Set Options key. Use ª... -
Page 15: Turning The Ringer On Or Off
Turning the ringer on or off To turn the ringer on: Press the right side of tinue pressing the right hand side until you reach the desired ring volume. Note: Do not lift the handset while you are turning the ringer on or off. Setting the ring tone and ringer volume You can choose one of four different ring tones and set the ringer volume. -
Page 16: Turning The Answering Machine On Or Off
Turning the Answering Machine on or off You can turn the answering machine on or off through the Set Options list. The default set- ting is on. To turn the answering machine on or off: Press the Set Options key. ª... -
Page 17: Greetings
When the answering machine is turned on, a greeting is played to your incoming callers when you are unavailable to take their calls. The 9516CW greets your callers with a fac- tory-recorded General Greeting that asks your callers to leave a message. If you choose not to use the factory General Greeting, you can record your own. -
Page 18: The General Greeting
The telephone company will then provide you with an additional telephone number that has a slightly different ring. The 9516CW will use the two ring types to determine whether the caller should hear the General Greeting or the Special Greeting. -
Page 19: The Private Greeting
The Private Greeting The Private Greeting is played to callers who have blocked the display of their telephone numbers. Calling Line Identification for these callers appears as “Private name” and/or “Private number”. You must record the Private Greeting before it can be played to callers who have blocked their telephone numbers or names. -
Page 20: Messages
Audible Message Alert You can also program the 9516CW to alert you audibly when there is a message or a memo for you. A reminder tone sounds every 20 seconds reminding you that you have a message or memo. -
Page 21: Controlled Playback Using The Callers List
• pressing ∑ twice erases the message during controlled playback only (i.e., when you select a message from the callers list). Make Message New You might have listened to a message that was intended for someone else. The 9516CW allows you to make the message new again. To make a message new: ≈... -
Page 22: Call Screening
This is particularly useful if you are calling long distance or from a pay phone. The Toll Saver option is disabled by default. Note : You must set the 9516CW to answer after three or more rings in order for the Toll saver feature to work. -
Page 23: Memos
Press ª Press to find the memo you want to delete. ∑ Press twice. ® Press Note : The 9516CW also allows you to make memos new. See Make Message New page 17. § ß to move on. x New... -
Page 24: Directory
Directory The 9516CW stores the numbers and names of up to 75 of your business associates, cli- ents, contacts, and friends in your Directory. You can dial these numbers by selecting them. Names are sorted alphabetically starting with their first character. (If you want your Directory sorted by the last name, enter the last name first.) If you do not enter a name, the... -
Page 25: Creating A New Directory Entry
Creating a New Directory Entry To save a new entry to the Directory: ß Press ¢ Press Enter the number (up to 24 digits) using the dial pad. ß Press . Only the number is stored at this point. If you do not want a name, go to step 6. To enter a name, use the dial pad. See Entering Names ß... -
Page 26: Entering Names
Generally this announcement is the name of a person matching the entry. When an incom- ing number matches a number in the Directory, the Call Announcement (Voice Tag) is played through the 9516CW speaker. To record a name for Call Announce (Voice Tag) to the Directory: ¢... -
Page 27: Call Announcment (Voice Tag) Options
There are three different choices under the Call Announcement (Voice Tag) option. No Announce : When you choose No Announce, nothing is played through the 9516CW speaker after the first ring. No Announce is enabled by default. To enable No Announce: Press the Set Options key. - Page 28 No Announce option is enabled by default. Name or Number: When you choose Name or Number, the 9516CW announces the name through the hands- free speaker if you have recorded a Call Announcement (Voice Tag) for that person in your Directory.
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Page 29: Saving A Displayed Number To The Directory
Saving a displayed number to the Directory To save a displayed number to the Directory when not on an active call: Ensure that a number appears on the display. For example, access the Redial List, the Callers List, or a memory key. ß... -
Page 30: Saving A Memory Key Entry To The Directory
Saving a memory key entry to the Directory To save a memory key entry to the Directory: Press the desired memory key. Ensure the live dial pad option is turned off. ß Press ¢ Press . If the name was displayed with the number, both are now saved in the Directory. -
Page 31: Finding Items In The Directory
To listen to a personalized greeting: ¢ Press ª Press to find your greeting. ¶ Press ® Press To change a personalized greeting: ¢ Press ª Press to find the greeting you want to change. § Press Lift handset and press Re-record your greeting. -
Page 32: Making A Call From The Directory
Making a call from the Directory To make a call from the Directory: ¢ Press ª Press or use the dial pad to find the number you want to dial. Lift the handset or press either To end the call, hang up the handset or press Editing in the Directory To edit a Directory entry: ¢... -
Page 33: Deleting Items From The Directory
- The callers hear a tone indicating that they are on hold, but the 9516CW rings to let you know someone is in that mailbox. If you do not answer after four rings, the General Mailbox Greeting is played. The 9516CW plays a message to the caller that no one is available to take their call and to leave a message. -
Page 34: Mailbox Greetings
Press ®. Mailbox Greetings Each of the 12 mailboxes on the 9516CW can have a specific greeting assigned to it. These greetings are called Mailbox greetings. Mailbox greetings allow you to assign a particular greeting to one or more callers. The caller’s telephone number must match one of the numbers in the Directory and be assigned... - Page 35 To record your greeting: ∞ Press ª Press to find the greeting you want to record. § Press Lift the handset and press Record your greeting. ß Press to end your recording. ® Press To listen to your greeting: ∞ Press ª...
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Page 36: Assigning People To A Mailbox
For this to work properly you must inform the caller which number to press to get the right mailbox. For example, you may have three people who share the 9516CW and they want to have their messages stored in separate mailboxes. -
Page 37: Callers List
Callers List Using the Callers List The 9516CW stores up to 75 calls and messages in the Callers List. Your telephone logs callers’ numbers (and names if available), when they last called, the number of times they tried to reach you and the messages they left. -
Page 38: Making A Call From The Callers List
Making a call from the Callers List To dial a number in the Callers List: ≈ Press ª to find the number you want to dial. Lift the handset or press either To end the call, hang up the handset or press Note : When you finish the call, the display returns to the Callers List. -
Page 39: Saving Displayed Numbers From The Callers List
To make the message new in the Callers List: ≈ Press ª to find the message that you want to make new. • Press . The indicator light begins flashing and Once you exit the Callers list, x New message ‚ appears on the display indicating a new message. -
Page 40: Memory Keys
You can save the numbers and names of your customers, business associates, or anyone you call frequently in 9516CW’s five memory keys. You can also assign those numbers Call Announcements (Voice Tags) and personal greetings. See Directory on page 20 for more information on saving additional numbers and names to the Directory. -
Page 41: Saving From The Display To Memory Keys
Saving from the display to memory keys To save from the display to a memory key when not on an active call: Ensure that a number is on the display. (For example, access the Redial List or Call- ers List.) ß... -
Page 42: Recording A Call Announcement (Voice Tag) For A Memory Key
Recording a Call Announcement (Voice Tag) for a memory key You can also record Call Announcement (Voice Tag) to a programmed memory key. See Call Announcement (Voice Tag) Labeling the memory keys After programming the memory keys, label them with the supplied blank labels and key caps. Personalized Greetings for Memory keys You can record a personal greeting for the numbers stored in your memory keys. -
Page 43: Making Calls From Memory Keys
To listen to a personalized greeting stored in a memory key: Press the desired memory key. ¶ Press ® Press Note: The Live dial pad option must be turned off to listen to greetings in memory keys. See Selecting the dial pad mode To change a personalized greeting stored in a memory key: Press the desired memory key. -
Page 44: Editing Memory Keys
Editing memory keys To edit a memory key: To see its contents, press the memory key. “ Press If you do not want to change the number, go to step 4. To backspace and erase dig- “ its, press . To add digits, use the dial pad. ß... -
Page 45: Saving Features In Memory Keys
Saving features in memory keys For easy access, you can save the feature codes of telephone company services in your memory keys. This works well with network features such as Call Forwarding, Call Wait- ing and Call Return. Some features require an On and Off code in two separate keys, while other features are stored in only one key. -
Page 46: Saving A Feature And Light To Memory Keys
Saving a feature and light to memory keys You can make the set indicator light come on when you turn a feature on and go off when you turn that same feature off. You can only do this with one feature, and the feature must have separate On and Off codes (such as Call Forwarding). -
Page 47: Advanced Features
Adding a page key You can program any of the memory keys to be a page key. If the page key is assigned, the 9516CW is able to receive and initiate page transmissions. To add a page key: Press the Set Options key. -
Page 48: Using The Page
Using the page The page feature of the 9516CW allows you to send a page message to other 9516CW telephones, to an external speaker within your office, or to other page- compatible 9000 series telephones (such as the 9417CW). Before you can use this feature, you must pro- gram one memory key on each telephone in the paging network to be the page key. -
Page 49: Installing The Page Lines
1 2 3 4 5 6 Note : A separate jack and a 6 conductor line cord is required to connect page lines. This cord is not supplied with the 9516CW telephone. Contact your telephone company representative to have page lines connected to your telephones. -
Page 50: Entering Area Codes
Entering area codes When you enter an area code or prefix using this feature, your 9516CW telephone will remove that code or prefix from incoming numbers. For example, if you enter your area code into this option, all calls in your area code will appear in the Callers List with the area code stripped off (the area code will appear in brackets after the number). -
Page 51: Entering Dialing Restrictions
Entering Dialing Restrictions Dialing Restrictions are used to prevent certain numbers from being dialed out. There are three codes (up to seven digits each) that can be programmed to prevent certain numbers from being dialed. If you attempt to dial a number that matches the restricted digits, the Restricted number , message, codes below:... -
Page 52: The Security Numbers Feature
The Security Numbers feature The 9516CW is equipped with a Security Numbers feature to keep selected numbers pri- vate when you dial. When you have entered a security number using this option, your tele- phone does not display or store the digits that you dial after that security number. Instead, the numbers that follow the security number are replaced with the * symbol on the display. -
Page 53: The Fax Switch
The first ring of an incoming call will ring at the 9516CW and the Fax Switch peripheral. The 9516CW uses this ring to identify which device the call is intended for. If it is a nor- mal ring, the call is routed to the 9516CW and the Fax Switch peripheral stops ringing and is disconnected. -
Page 54: Copying The Directory To Another 9516Cw Telephone
The contents of the Directory of one 9516CW telephone can be copied into the Directory of another 9516CW. You can save a lot of programming time by copying the contents of a completed Directory to another Directory instead of entering the names and numbers again. -
Page 55: Call Blocking
Call Blocking The Call Blocking feature detects “Private Name” and/or “Private number” incoming calls. When “Private Name” or “Private number” calls are received, Call Blocking directs the call to be answered after the first ring by the answering machine. The caller will hear the Private Greeting if you have recorded one. -
Page 56: Automated Attendant
Automated Attendant The Automated Attendant feature of the 9516CW works as the receptionist for a small business. When activated, the Automated Attendant prompts provide a list of options so your callers can: • receive information • leave messages • be connected to an operator The Automated Attendant feature provides your callers with commands to use each of these options. - Page 57 Joe then set up his mailboxes as shown in this table. Mailbox # Mailbox type Announce Announce Normal Ring through Announce Announce Normal Ring through Enabling or disabling the Automated Attendant feature is done through the Set Options list. To enable or disable the Automated Attendant: Press the Set Options key.
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Page 58: Remote Notification
Remote Notifica- tion by pressing £. If you have set up your 9516CW to call a paging system you must insert a pause between the pager number and the number to be paged. Pressing ˙ inserts a three second pause between the two numbers. -
Page 59: Remote Access
You can access the 9516CW from another telephone number to retrieve your messages and/or call log information. Call your 9516CW and listen to the greeting. During the greeting press •. The 9516CW prompts you to enter your password. Using the dial pad, enter your four digit password (as shown below). -
Page 60: Remote Access
To listen to your messages remotely: Dial the telephone number of the remote 9516CW. While the greeting is playing, press it will still pick up after 15 rings to allow you to turn it on or access other options. Enter your password. -
Page 61: Display Messages And Lights
Display messages and lights The 9516CW has a back-lit three-line display that uses icons and messages for your call information as shown below. The Callers List screen A Sample Callers List screen is shown below. The list number. The call was answered by you or your answer- ing machine. -
Page 62: General Display Messages
What it means If there is no dial tone, make sure the line cord and handset cord are attached securely. The transfer of Directory information from one 9516CW to another 9516CW has begun. The transfer of Directory information has been aborted. -
Page 63: Callers List Display Messages
MAR 04 3:30pm 2x What it means Indicates an incoming Call Waiting call. Indicates the number of new messages in your 9516CW answering machine. When you are not on the telephone and not in the Callers List, the display shows you how many callers have been added to the list since you last checked it. -
Page 64: Learning About The Lights
Learning about the Lights The 9516CW’s set indicator light also alerts you when another extension is on the line, the telephone rings, a call is on hold or a feature is on. There is a small red light beside © to show you the status of handsfree and mute. -
Page 65: Special Information
See Setting the date and time 9516CW Installation and User Guide for more information. • All stored Directory items and call information in the Callers List in your 9516CW will be saved during a power failure. -
Page 66: Troubleshooting
The power is out and the display is blank. 9516CW still operates as a regular telephone during a power failure. You can dial using the dial pad and you can receive calls, but the answering machine, other keys or the display will not operate until the power is restored. - Page 67 Call Waiting Identification information is not being displayed. Make sure that the Call Waiting Identification information option is enabled, and that you † have subscribed to a Call Waiting ID service. I am unable to call back from the Callers List. The Callers List will record the area code of any call, including local calls.
- Page 68 Index Answering Machine number of rings before answering 12 turning off/on 12 Area codes 46 Automated Attendant 52 Call Announce (Voice Tag) 22 options 23 recording a name 22, 23 setting the volume 11 Call Blocking enabling/disabling 51 Call Display see Calling Line Identification Call Waiting Identification 8 turning display on/off 10...
- Page 69 Index Editing area codes 46 dialing restrictions mailbox names 30 memory keys 40 Security numbers 48 the Callers List 34 the Directory 28 Fax Switch 49 Feature Light keys 42 Finding items in Options List 3 in the Callers List 33 in the Directory 27 Flash see Link, SuperFlash...
- Page 70 Index Mute 7 Options 3 Page key 43, 44 volume control 11 Pager 54 Passwords 55 Pause 14, 54 Play key 3 Playback auto 16 listen privately 16 options 17 Record key 3 Redial key 3 list 7 Release key 2 Remote Access 55 Remote Notification 54 Right Arrow key 2...
- Page 71 Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.
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