Using A Phrase - Altigen MaxAgent Manual

The MaxCall tab has the following columns:
• Phrase—List of phrases, or scripts, that you have recorded. These are
stored on the MAXCS server.
• Date—The date the phrase was recorded or last modified.
• Duration—The duration of the phrase in hh:mm:ss format.
• Notes—Notes you enter about the phrase. Double-click the Notes cell
to enter notes.
The drop-down list at the bottom displays campaign names and the transmit
caller ID for each campaign.

Using a Phrase

1. From the Campaign Transmit CID drop-down list, select the
campaign applicable to your call. If the callee's phone displays caller
ID, his display will show the caller ID configured for this campaign
instead of the actual caller ID.
2. Make a call.
3. If you get the other party's voice mail, click the Transfer to Phrase
button. MAXCS takes control of the call and plays the selected phrase.
Your phone is released so you can make another call.
Note: Instead of selecting the phrase before making a call and then
clicking the Transfer to Phrase button, you can double-click on a
phrase after the call is connected.
82 MaxAgent Manual