Troubleshooting Ip Connectivity From A Remote Location - Altigen MaxAgent Manual

Error Message
The version of Max-
Agent on your desktop is
out of date.
Troubleshooting IP Connectivity from a Remote
Location
If problems occur connecting to your company's MAX Communication
Server from a remote location, they may be due to a failure to connect to
your ISP or due to firewalls at your office preventing direct access to the
MAX Communication Server.
As a test, you can choose Run from the Windows Start menu, then enter
Ping <IP address> [ENTER]
where <IP address> is the MAX Communication Server system you
want to connect to. An example of the IP address format is
123.234.231.143
If you do not get a response, contact your LAN administrator for support.
Also, check to verify that the necessary ports are open.
94 MaxAgent Manual
Description
The installed version of
MaxAgent does not match
the version of MAX Com-
munication Server on the
system server.
Solution
Upgrade MaxAgent to match the
current running version of MAX
Communication Server.