Call Handling - Altigen MaxAgent Manual

• Release Link Tie (IP Trunk)—When checked, clicking the Transfer
button will automatically send "FLASH *" to release a tie trunk if the
incoming call is through an IP trunk. (Option is disabled by default.)
IMPORTANT! Before checking this check box, see your phone
system administrator. If your company is using multiple systems and
the tie trunk feature, the administrator needs to have used Enterprise
Manager to synchronize the systems. Otherwise this feature will not
work.
Note: The call being transferred must originate from an AltiGen PBX
system running AltiWare ACC/ACM 5.0 or later, or MAXCS
ACC/ACM 6.0 or later.
• Disable Auto Format—If the MAX Communication Server's country
code is US/Canada, MaxAgent automatically adds the long distance/
international dialing prefix (corresponding to the server's country
code) when returning a call from voice mail or when making a call
from the History tab. If this is not right for your situation, check
Disable Auto Format.
If the MAXCS server's country code is not USA/Canada, MaxAgent
displays the check box Insert long distance/international dialing
prefix. When checked, MaxAgent will add the long distance/
international dialing prefix (corresponding to the server's country
code) when returning a call from voice mail, or when making a call
from call history. If the MAXCS server's country code is USA/
Canada, this check box is not displayed.
• Workgroup Key Status Refresh Interval—When MaxAgent is
shrunk to a strip at the top or bottom of the screen, the number of calls
in queue and longest queue time are shown, along with the name and
number of the workgroup with which they are affiliated. Specify here
how often you want this data refreshed.

Call Handling

Click the Call Handling tab in the Config window to configure incoming
call handling for your extension.
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