Uniform Call Distribution (Ucd) - Siemens HIPATH 3000 Operating Instructions Manual

Hipath allserve hicom 150 e/h
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Step by Step
Program/Service
UCD?
*
401=Lo g on?
#401=Lo g off?
F=9:
G=9:
or
Program/Service
UCD?
#402=No t available?
*
402=Available?
G=9;
F=9;
or

Uniform Call Distribution (UCD)

If this function has been configured (contact System
Support), you belong to a group of users (agents) to
whom calls are distrib uted.
An incoming call is always assigned to the agent who
has had the longest break without a call.
Logging on and off at the beginning and end of your
shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
or
or
Enter the code for "Log on" or "Log off".
D
To log on, enter your identification number ("Agent:").
Contact System Support to find out what it is.
Logging on and off during your shift:
Press the key. The LED lights up.
Select and confirm.
Confirm.
or
or
Enter the code for "Not available" or "Available".
Using Other Team Functions
89

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