Grandstream Networks GXW4248 User Manual
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Grandstream Networks GXW4248 User Manual

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Grandstream Networks, Inc.
Analog IP Gateway GXW4248
GXW42XX User Manual
www.grandstream.com
Firmware Version 1.0.0.49
support@grandstream.com

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Summary of Contents for Grandstream Networks GXW4248

  • Page 1 Grandstream Networks, Inc. Analog IP Gateway GXW4248 GXW42XX User Manual www.grandstream.com Firmware Version 1.0.0.49 support@grandstream.com...

  • Page 2: Table Of Contents

    GXW4248 USER MANUAL INDEX GNU GPL INFORMATION ................5 CHANGE LOG ................... 6 WELCOME ....................7 GATEWAY GXW4248 OVERVIEW ......................7 SAFETY COMPLIANCE ........................7 WARRANTY ............................7 CONNECT YOUR GXW4248 GATEWAY ........... 9 EQUIPMENT PACKAGING ........................9 CONNECT THE GXW4248 ........................9 GXW4248 FEATURES ................
  • Page 3 FIRMWARE AND CONFIGURATION FILE PREFIX AND POSTFIX ..........52 MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD ..........52 RESTORE FACTORY DEFAULT SETTING ..........53 FACTORY RESET ..........................53 RESET BUTTON .......................... 53 IVR COMMAND ..........................53 FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 3 OF 54...
  • Page 4 ABLE OF IGURES GXW4248 User Manual Figure 1: Diagram of GXW4248 Panel ....................... 10 Figure 2: 50 Pin Telco Connector ........................ 11 Figure 3: LCD Menu ............................ 16 ABLE OF ABLES GXW4248 User Manual Table 1: Definitions of the GXW Connectors ....................10 Table 2: Definitions of the GXW Display Panel ..................

  • Page 5: Gnu Gpl Information

    GXW4248 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 6: Change Log

    This section documents significant changes from previous versions of GXW4248 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 6 OF 54...

  • Page 7: Welcome

    WELCOME Thank you for purchasing the Grandstream GXW4248 Analog FXS IP Gateway. The GXW4248 offers an easy to manage, easy to configure IP communications solution for any business with virtual and/or branch locations. The GXW4248 supports popular voice codecs and is designed for full SIP compatibility and...
  • Page 8 If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service Representative for an RMA (Return Materials Authorization) number. Grandstream reserves the right to change the warranty policy without prior notification. Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.

  • Page 9: Connect Your Gxw4248 Gateway

    3. Plug the power adapter into the GXW4248 gateway into a power outlet. Follow the instructions from the topic “Configuring GXW 42XX with Web Browser” for initial configuration. The GUI pages will guide you through the remaining steps to set-up your gateway. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 9 OF 54...

  • Page 10: Figure 1: Diagram Of Gxw4248 Panel

    Indicate status of the respective FXS Ports on the back panel Busy - ON (Solid Green) Available - OFF Slow blinking FXS LEDs indicates Voice Mail for that port. All FXS LEDs slow blinking indicates provisioning. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 10 OF 54...

  • Page 11: Figure 2: 50 Pin Telco Connector

    TIP24 FIGURE 2: 50 PIN TELCO CONNECTOR NOTE:  The last pair of pin 25 and 50 on each RJ21 is not connected.  All LED lights display green when ON. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 11 OF 54...
  • Page 12 100M: LINK and ACT all blink, ACT blinks the same fast as LINK 1000M: LINK does not blink, only ACT blink  Slow blinking of FXS LED together indicates a firmware upgrade or provisioning state. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 12 OF 54...

  • Page 13: Gxw4248 Features

    Calls (except when using SRTP) Voice over Packet Voice Activity Detection (VAD) with CNG (comfort noise generation) and PLC (packet Capabilities loss concealment), LEC with NLP Packetized Voice Protocol Unit (supports FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 13 OF 54...

  • Page 14: Hardware Specification

    NTP, TFTP, TELNET, PPPoE, STUN HARDWARE SPECIFICATION The hardware specifications of the GXW4248 are detailed in Table 4. TABLE 4: HARDWARE SPECIFICATION OF GXW4248 GATEWAY GXW4248 Telephone Interface 2 RJ21 Ports only FXS LEDs FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 14 OF 54...

  • Page 15: Gxw4248 Lcd Menu

    128x32 pixels, which will allow for 2 lines of text with a 16px height limitation per line. The LCD menu is showed as Figure 3: LCD Menu. Menu is navigated by the Down-arrow and OK button. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 15 OF 54...

  • Page 16: Figure 3: Lcd Menu

    FIGURE 3: LCD MENU FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 16 OF 54...

  • Page 17: Basic Operations

    Announces current Firmware Server IP address. Enter 12 digit Address new IP address. Configuration Server Announces current Config Server Path IP address. Enter 12 digit Address new IP address. Upgrade Protocol Upgrade protocol for firmware and configuration update. Enter FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 17 OF 54...

  • Page 18: Placing A Phone Call

    1. Dial the number directly and wait for 4 seconds (To change the default value, modify the following setting - “No Key Entry Timeout”) 2. Dial the number directly and press # (Use # as dial key” must be configured in web configuration). FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 18 OF 54...

  • Page 19: Direct Ip Calls

    “#” key if it is configured as a send key or wait 4 seconds. In this case, the default destination port 5060 is used if no port is specified. b) If the target IP address/port is 192.168.1.20:5062, then the dialing convention would be: FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 19 OF 54...

  • Page 20: Call Hold

    It often means there was a failure to receive second NOTIFY – check firmware for most recent release. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 20 OF 54...

  • Page 21: Attended Transfer

    - i.e. each port can be its own Hunting Group. The most practical and efficient way to use Hunting Groups is to assign 2 or 3 ports to separate Hunting Groups. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 21 OF 54...
  • Page 22 Hunting Group 7 contains ports 7, 8. Please be aware, the choice of 1 for ports 2 and 3, the choice of 4 for ports 5 and 6, the choice 7 for port FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 22 OF 54...

  • Page 23: Inter-Port Calling

    Hunting Groups and is registered to SIP server only with one master number. In such cases users still will be able to make inter-port calls by using the IVR feature. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 23 OF 54...

  • Page 24: Sending And Receiving Fax

    Imbedded RADIUS client also supports request generated by Radius server to terminate calls when run out of pre-paid credit. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 24 OF 54...

  • Page 25: Call Features

    Enable Paging Call: Dial “*74” and then the destination phone number you want to activate in Paging mode. Enable Do Not Disturb (DND): When enabled all incoming calls will be rejected. Disable Do Not Disturb (DND): When disabled, incoming calls will be accepted. Blind Transfer FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 25 OF 54...
  • Page 26 If user hears call waiting beep, flash/hook will switch to the new incoming call. Also used to switch to a new channel for a new call. Pressing pound sign will serve as Re-Dial key. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 26 OF 54...

  • Page 27: Configuration Guide

    1) always check, 2) check when pre/suffix changes, and 3) never upgrade CONFIGURING GXW4248 WITH WEB BROWSER The GXW4248 gateway has an embedded Web server that allows users to configure the GXW4248 through a web browser. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 27 OF 54...

  • Page 28: Access The Web Configuration Menu

    NOTE: Most settings on the web configuration pages are set to the default values. NAT SETTINGS If you plan to keep the gateway within a private network behind a firewall, we recommend using STUN FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 28 OF 54...

  • Page 29: Dtmf Methods

    Functions available for the end-user are: • STATUS: Displays the network status, account status, software version and MAC-address of the phone • MAINTENANCE: Basic settings such as basic network, date and time settings, and web/telnet FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 29 OF 54...

  • Page 30: Table 7: Status

    Shows the current IP mode. IP Address Shows IP address of GXW4248. Subnet Mask Shows Subnet Mask of GXW4248. Gateway Shows Default Gateway of GXW4248. DNS Server Shows DNS Server of GXW4248. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 30 OF 54...

  • Page 31: Table 8: Maintenance

    0 to 7. STUN Settings Use STUN Yes or No. Default is No. STUN server The IP address or Domain name of the STUN server. Only non- symmetric NAT routers work with STUN. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 31 OF 54...
  • Page 32 IP address or domain name of configuration server. The server hosts a copy of the configuration Path file to be installed on the gateway. The default server is: fm.grandstream.com/gs Firmware File Default is blank. If configured, GXW4248 will request firmware file with the prefix. This setting is Prefix useful for Internet Telephone Service Providers.
  • Page 33 Periodic Inform Frequency that the inform packets will be sent out to the ACS Interval Connection The user name for the TR-069 Auto Configuration Server to connect to the phone. Request Username FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 33 OF 54...
  • Page 34 Secondary Default is 1812. Specifies the port to be used for the Secondary RADIUS Authentication. RADIUS Authentication Port FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 34 OF 54...
  • Page 35 This parameter allows the users to define their own time zone. For syntax and examples, Zone please refer to user manual. Syslog Syslog Server The IP address or URL of System log server. The server collects system log information from the device. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 35 OF 54...

  • Page 36: Table 9: Advanced Settings

    TABLE 9: ADVANCED SETTINGS Ring Tones System Ring Configuration option for all FXS ports ring cadence for all incoming calls. Cadence (Syntax: c=on1/off1-on2/off2-on3/off3; [...]) Default is set to c=2000/4000; (US standards) FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 36 OF 54...

  • Page 37: Table 10: Profiles

    Choose English, Chinese, or Spanish. TABLE 10: PROFILES General Settings Profile Active When set to Yes, the SIP Profile is activated. SIP Server SIP Server’s IP address or Domain name provided by VoIP service provider. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 37 OF 54...
  • Page 38 (every 20 seconds) send a blank UDP packet (with no payload data) to the SIP server to keep the “hole” on the NAT open. Use NAT IP The NAT IP address used in SIP/SDP messages. It should ONLY be used if required by your ITSP. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 38 OF 54...
  • Page 39 T1 is an estimate of the round-trip time between the client and server transactions. If the network latency is high, select larger value for more reliable usage. SIP T2 Timeout Maximum retransmission interval for non-INVITE requests and INVITE responses. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 39 OF 54...
  • Page 40 SIP Settings - Session Timer Session Grandstream implemented SIP Session Timer. The session timer extension enables SIP Expiration sessions to be periodically “refreshed” via a SIP request (UPDATE, or re-INVITE. When the session interval expires, if there is no refresh via a UPDATE or re-INVITE message, the session will be terminated.
  • Page 41 For fax machines that do not send a Disconnect when fax is done. This option Detection for Fax Enables/Disables the detection of silence in order to know the fax has finished. The silence Disconnect period is non-configurable and fixed to 7 seconds. Audio Settings FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 41 OF 54...
  • Page 42 Default is No. If set to “Yes”, device will include only the first match vocoder in its 200OK Matching Vocoder response, otherwise it will include all match vocoders in same order received in INVITE. in 200OK SDP FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 42 OF 54...
  • Page 43 The range is 40 to 2000 milliseconds (Maximum) On Hook Timing Sets the time required to detect that the phone is on hook. The range is 40 to 2000 milliseconds. Default is 400 milliseconds. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 43 OF 54...
  • Page 44 (with a 404 Not Found error). This feature is NOT designed to work with and should NOT be enabled for direct IP-to-IP calling. Dial Plan Prefix Sets the prefix added to each dialed number. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 44 OF 54...
  • Page 45 Note: In some cases user wishes to dial strings such as *123 to activate voice mail or other application provided by service provider. In this case * should be predefined inside dial plan { [x*]+ }. feature and the Dial Plan will be: FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 45 OF 54...
  • Page 46 Voice mail. Check the phone’s manual to find out what signal is supported, FSK (default) or Neon. Transfer on Defines whether the call is transferred to the other party if the conference initiator hangs up. Conference Hangup Disable Bellcore- Disable Bellcore-style 3-Way Conference style 3-Way Conference FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 46 OF 54...
  • Page 47 If configured as *617, Ring Tone 1 will be used in case of call arrived from Massachusetts. Any other incoming call will ring using cadence defined in parameter System Ring Cadence located under Advanced Settings Configuration page. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 47 OF 54...

  • Page 48: Saving The Configuration Changes

    After user makes a change to the configuration, press the “Update” button in the Configuration Menu. The web browser will then display a message window to confirm saved changes. Grandstream recommends reboot or power cycle the gateway after saving changes. FIRMWARE 1.0.3.4...

  • Page 49: Rebooting From Remote

    TFTP or HTTP (thus no NAT issues) and other communication protocols to communicate with each individual Grandstream device for firmware upgrade, remote reboot, etc. Grandstream provides GAPS service to VoIP service providers. Use GAPS for either simple redirection or with certain special provisioning settings.

  • Page 50: Software Upgrade

    CONFIGURATION GUIDE section for instructions. If the server is in FQDN format, it must be set via the web configuration interface.  Grandstream recommends end-user use the Grandstream HTTP server. Its address can be found http://www.grandstream.com/support/firmware . Currently the HTTP firmware server URL is firmware.grandstream.com.

  • Page 51: Instructions For Local Firmware Upgrade

    When a Grandstream device boots up or reboots, it will issue a request for a configuration file “cfgxxxxxxxxxxxx”, where “xxxxxxxxxxxx” is the MAC address of the device, i.e., “cfg000b820102ab”. In addition, device will also requests a XML configuration file “cfgxxxxxxxxxxxx.xml”.

  • Page 52: Firmware And Configuration File Prefix And Postfix

    AntiVirus Software to upgrade the Virus Definition files. Screenshot is below: Automatic Upgrade: 10080 Yes, every minutes(60-5256000). Yes, daily at hour (0-23). Yes, weekly on day (0-6). FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 52 OF 54...

  • Page 53: Restore Factory Default Setting

    Restoring the Factory Default Setting will DELETE all configuration information of the phone. Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will not take any responsibility if you lose all the parameters of setting and cannot connect to your VoIP service provider.

  • Page 54: Firmware 1.0.3.4 Gxw4248 User Manual

    2. If still have difficulties to get access to the device, pushing the reset button during booting up will trigger the RECOVERY MODE, and device will use static IP 192.168.1.234/24. You may need a direct connection to access the configuration page. FIRMWARE 1.0.3.4 GXW4248 USER MANUAL PAGE 54 OF 54...

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