Attended Transfer; 3-Way Conferencing - Grandstream Networks GXW-4004 User Manual

5. Caller A will hear the dial tone. Then, A can hang up.
NOTE: "Enable Call Feature" must be set to "Yes" in web configuration page.

ATTENDED TRANSFER

Assume that Caller A and B are in conversation. Caller A wants to Attend Transfer B to C:
1. Caller A presses FLASH on the analog phone for dial tone.
2. Caller A then dials Caller C's number followed by # (or wait for 4 seconds).
3. If Caller C answers the call, Caller A and Caller C are in conversation. Then A can hang up to
complete transfer.
4. If Caller C does not answer the call, Caller A can press "flash" to resume call with Caller B.
NOTE: When Attended Transfer fails and A hangs up, the GXW40XX will ring back user A to remind A
that B is still on the call. A can pick up the phone to resume conversation with B.

3-WAY CONFERENCING

The GXW40XX supports Bellcore style 3-way Conference.
Instructions for 3-way conference:
Assuming that call party A and B are in conversation. A (GXW40XX) wants to bring C in a conference:
1. A presses FLASH (on the analog phone, or Hook Flash for old model phones) to get a dial
tone.
2. A dials C's number then # (or wait for 4 seconds).
3. If C answers the call, then A presses FLASH to bring B, C in the conference.
4. If C does not answer the call, A can press FLASH back to talk to B.
5. If A presses FLASH during conference, C will be dropped out.
6. If A hangs up, the conference will be terminated for all three parties when configuration
"Transfer on Conference Hangup" is set to "No". If the configuration is set to "Yes", A will
transfer B to C so that B and C can continue the conversation.
FIRMWARE VERSION 1.0.9.1 GXW40XX USER MANUAL Page 22 of 60