Qlogic SANsurfer FC HBA Manager User Manual page 123

A
Problem
Unable to create failover con-
figuration.
Unable to create load bal-
ance configuration.
Unable to mask LUNs.
Unable to set device path as
visible, hidden, or unconfig-
ured.
Unable to set LUN path as
preferred or alternate.
Unable to get host Informa-
tion.
Unable to display adapter
Information, Adapter Port Sta-
tistics, Device List, or Link
Status.
SN0054651-00 G
Table 7-3. Troubleshooting: Functional Issues
Cause: An incorrect version of SANsurfer FC HBA Manager is installed
or SANsurfer FC HBA Manager detected an invalid configuration.
Solution: To create a failover configuration, the following criteria must
be met:
The host system must contain two or more adapters.
The storage subsystem must report the same device node name
and separate device port names for each port.
The storage subsystem must report the same total number of LUNs
down each path.
The storage subsystem must report the same LUN numbers for
each port.
Cause: SANsurfer FC HBA Manager detected an invalid configuration.
Solution: To enable load balancing, each storage subsystem must
report multiple LUNs. When using a JBOD, you must individually con-
figure and manually balance each device.
Cause: The LUN path is unconfigured.
Solution: In the Fibre Channel Configuration dialog box, set the device
path to visible (or hidden, if a failover configuration will be saved).
Cause: The SANsurfer FC HBA Manager user interface or qlremote
agent did not detect any devices.
Solution: Verify that the SANsurfer FC HBA Manager user interface
shows the devices under their adapters in the
device should show its device port name and its connected LUNs.
Cause: The LUN path is not configured or the devices were not
detected by the SANsurfer FC HBA Manager user interface or qlremote
agent.
Solution: Verify that the SANsurfer FC HBA Manager user interface
shows the devices under their adapters in the
device should show its device port name and its connected LUNs.
Cause: The qlremote agent is not running or installed.
Solution: Verify that the qlremote agent is installed and running (see
"Verifying that qlremote is Installed and Running" on page
Cause: The qlremote agent is not running or is not installed.
Solution: Verify that the qlremote agent is installed and running (see
"Verifying that qlremote is Installed and Running" on page
Troubleshooting Problems and Solutions
Cause and Solution
FC/CNA
FC/CNA
Troubleshooting
HBA tree. Each
HBA tree. Each
7-13).
7-13).
7-9