Qlogic SANsurfer FC HBA Manager User Manual page 121

A
Table 7-2. Troubleshooting: User Interface and Remote Agent Issues (Continued)
Problem
SANsurfer FC HBA Manager
user interface cannot discon-
nect from a remote host.
SANsurfer FC HBA Manager
user interface does not find or
show any adapters.
SANsurfer FC HBA Manager
user interface does not find or
display any devices.
SANsurfer FC HBA Manager
user interface reports that the
adapter device driver is invalid
or incorrect.
SANsurfer FC
Unable to find
HBA Manager Application
Help
.
SN0054651-00 G
Cause: The qlremote agent service has stopped or is unable to estab-
lish a network link.
Solution:
Verify that the remote host is running the qlremote agent. See
fying that qlremote is Installed and Running" on page
Verify that you can access the remote host through the network. Use
the ping command to verify communication with the remote host
name and IP address.
Cause: An incorrect operating system driver is loaded or the qlremote
agent is not installed.
Solution:
Verify that the appropriate operating system driver is loaded. Refer
to the readme.txt file for supported operating system drivers.
Verify that the qlremote agent is running on the local or remote host.
Check agent logs for any problems while querying information (see
SANsurfer FC HBA Manager Application Help
the
Cause: The operating system driver did not find devices during the ini-
tial load.
Solution: Verify that the operating system driver detects the devices. If
the operating driver does not detect devices, neither does SANsurfer
FC HBA Manager. Check agent logs for any problems while querying
SANsurfer FC HBA Manager Application
information (see the
Help
).
Cause: An incorrect or unsupported operating system driver is
installed.
Solution: Refer to the readme.txt file for a list of supported operating
system drivers.
Cause: The path to the browser is not correctly specified.
Solution: In the SANsurfer FC HBA Manager main window Help menu,
click Set Browser Location to specify the path (see
Help Browser" on page
page 3-2 for supported browsers.
Troubleshooting Problems and Solutions
Cause and Solution
5-14). See "Software Requirements" on
Troubleshooting
"Veri-
7-13.
).
"Specifying the
7-7