Functional Issues - Qlogic SANsurfer FC HBA Manager User Manual

Troubleshooting
Troubleshooting Problems and Solutions
Table 7-2. Troubleshooting: User Interface and Remote Agent Issues (Continued)
Problem
SANsurfer FC HBA Manager
user interface does not auto-
matically refresh.
SANsurfer FC HBA Manager
user interface loses the con-
nection to a host.
SANsurfer FC HBA Manager
user interface crashes.
Host keeps disconnecting
from and connecting to the
FC/CNA
HBA tree.

Functional Issues

Table 7-3
Manager, and provides possible causes and solutions.
7-8
Cause: There is a disconnect with the qlremote agent or network com-
munication has stopped.
Solution:
Verify that the qlremote agent is installed and running (see
that qlremote is Installed and Running" on page
For network requirements, see
and "Installing SANsurfer FC HBA Manager" on page
Cause: There is a disconnect with the qlremote agent or network com-
munication has stopped.
Solution:
Verify that the qlremote agent is installed and running (see
that qlremote is Installed and Running" on page
Verify that the appropriate network protocol is running.
Cause: SANsurfer FC HBA Manager user interface lost communication
with the qlremote agent, another application caused a conflict with
SANsurfer FC HBA Manager, or an operating system driver lost com-
munication with the adapter or device.
Solution:
Verify that the qlremote agent is installed and running (see
that qlremote is Installed and Running" on page
Verify that no other application is causing SANsurfer FC HBA Man-
ager to crash.
Verify that the operating system driver detects the adapter or device.
Cause: FC protocol activity caused the qlremote agent to rescan the
configuration.
Solution: If SANsurfer FC HBA Manager is managing several hosts
and a remote host reboots, or there is activity in the SAN, the qlremote
agent and SANsurfer FC HBA Manager refresh the configuration to
ensure that no adapter or device was disconnected.
lists functional problems that may occur with using SANsurfer FC HBA
Cause and Solution
"System Requirements" on page 3-1
S
"Verifying
7-13).
4-1.
"Verifying
7-13).
"Verifying
7-13).
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