Restoring From A Backup; Downloading Support Packages; Figure 57: Backup Successful Message - Extreme Networks Sentriant AG Software User's Manual

System Configuration
NOTE
A system backup does not work using Internet Explorer 7 as a browser window. Use Internet Explorer 6, Mozilla or
Firefox for system backup if you encounter a problem.
3 The System backup completed successfully message appears at the top of the System configuration
window:

Figure 57: Backup Successful Message

Restoring From a Backup

See "Restoring from Backup" on page 318
NOTE
If you are using Backup and Restore to move configuration files from one physical server to another, you must have
the same version of Sentriant AG installed on both servers.

Downloading Support Packages

Support packages are useful when debugging your system with the Technical Assistance Center (TAC).
If a support package is necessary, the Technical Assistance Center (TAC) will instruct you to generate
one and will provide instructions on how to upload the generated package (a TAR file).
To save a support package to your local computer:
Home window>>System configuration>>Maintenance
1 In the Support packages area, click download support packages now. A progress window appears.
2 Once the support package is generated, you will be prompted to save the file on your computer. For
example, select a directory and click Save.
NOTE
If you cannot access the GUI, enter the following command at the command line to generate a support package:
generate-support-package.py
120
for information about restoring from a backup file.
Sentriant AG Software Users Guide, Version 5.3