Troubleshooting - Pfaff creative vision Owner's Manual

Troubleshooting

In this troubleshooting guide you will fi nd solutions to the problems you may have with your machine.
For further information please contact your local authorized PFAFF® dealer who will be happy to help
you.
Problem/cause
General problems
Bobbin alarm does not work?
Thread snips does not cut the thread?
Fabric does not move?
Wrong stitch, irregular or narrow stitch?
The needle breaks?
The machine will not sew?
The PFAFF® HD screen is turned off?
Icons on the screen are not activated when
touched?
The sewing and embroidery machine screen and/
or function buttons do not respond to touch?
The machine skips stitches
Did you insert the needle properly?
Did you insert a wrong needle?
Is the needle bent or blunt?
Did you thread the machine properly?
Is the correct presser foot used?
Is the needle too small for the thread?
Is the fabric moving up and down with the needle
when free-motion sewing or embroidering?
Needle thread breaks
Did you insert the needle properly?
Did you insert a wrong needle?
Is the needle bent or blunt?
Did you thread the machine properly?
Is the needle too small for the thread?
Are you using poor thread with slubs or thread
which has become dry?
Remedy
Clean lint from bobbin area and use only the
original PFAFF® bobbins approved for this model.
Remove stitch plate and clean lint from bobbin
area.
Enable automatic thread snips in the Settings menu.
Make sure that machine is not set in free-motion
mode in the Settings menu.
Deactivate twin needle or stitch width safety in the
Settings menu.
Insert needle correctly as described in chapter 2.
Check that all plugs are securely plugged into the
machine and into the wall socket.
Push bobbin winder lever to sewing position.
Touch the screen to activate.
Turn off screen saver in the Settings menu.
Calibrate the screen. Calibrate is found in the
Settings menu.
The sockets and function buttons on the machine
can be sensitive to static electricity. If the screen
does not respond to touch, turn the machine OFF
and then ON again. If the problem persists, contact
your authorized PFAFF® dealer.
Insert needle correctly as described in chapter 2.
Use needle system 130/705 H.
Insert a new needle.
Check how the machine is threaded.
Attach correct presser foot.
Change the needle.
Reduce the presser foot height in the Settings menu.
Insert needle correctly as described in chapter 2.
Use needle system 130/705 H.
Insert a new needle.
Check how the machine is threaded.
Change the needle to the proper size for the thread.
Change to a new higher quality thread purchased
from an authorized PFAFF® dealer.
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