Table of Contents
Advertisement
7
TROUBLESHOOTING
This chapter contains information to help you make efficient use of the fax features of the machine, including
solutions to common problems.
WHEN A TRANSACTION REPORT IS PRINTED
The machine has been set to automatically print a transaction report to notify you of the result when a transmission
is not successful or when the Broadcast transmission function is used.
When transmission is not successful and a transaction report similar to the following is printed,
"FOLLOWING DATA CANNOT BE SENT. PLEASE HAND THIS REPORT TO XXX.", read the report and take
appropriate action.
The transaction report is set at the factory to print at the times indicated in grey
the report is printed can be changed in the key operator programs. (See "LIST SETTING - PRINT SELECTION" on page 95.)
• Normal transmission: ALWAYS PRINTS /
• Broadcast transmission:
• Original image print setting*: ALWAYS PRINTS /
• Reception: ALWAYS PRINTS /ERROR ONLY/
• Confidential reception:
The Transaction Report shows the date of transmission, the time transmission began, the other party's name, the
duration of the operation, the number of pages, the type of transmission, the result, the department, and other
information.
* You can select whether or not part of the transmitted original is printed with transaction reports that are printed for normal
transmissions and broadcast transmissions.
The list count appears in the "#" column of the Transaction Report and a serial number appears in the FILE
Note
column. (These numbers are not related to the transaction.)
INFORMATION APPEARING IN THE TYPE/NOTE COLUMN
Information such as the type of transmission and type of error appears in the TYPE/NOTE column of the Transaction
Report or Activity Report (page 88). The following notes may appear.
Sending result
OK
BUSY
CANCEL
P. FAIL
NO RX POLL
PASS CODE # ERR
ORIG ERROR
ERRORXXXXXX
86
ERROR ONLY
ALWAYS PRINTS
/ERROR ONLY/NEVER PRINTS
NEVER PRINTS
ALWAYS PRINTS
/NEVER PRINTS
Transmission was completed successfully.
Transmission was not successful because the line was busy.
A transmission was cancelled while in progress or a stored transmission job was
cancelled.
The power was turned off or a power failure occurred.
A polling request was denied because the polling machine did not have its own fax
number programmed.
A polling request was denied because the other machine's fax number had not been
stored as a polling passcode in your machine.
When you attempted to send a fax from the SPF in direct transmission mode, a
misfeed occurred.
Line conditions prevented the transmission from taking place normally.
First two digits of transmission error number: Indicates an error code from 00 to 31.
Last four digits of transmission error number: A code for use by service technicians.
/NEVER PRINTS
ERROR ONLY
/NEVER PRINTS
Explanation
below, however, the times at which
Advertisement
Chapters
Table of Contents
