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Chapter 7:
Resolving
Problems
As you use your printer, you may occasionally experience a problem. The
first thing you should do is diagnose the problem following the guidelines in
this chapter. Then try the most likely solutions until the problem is fixed.
This chapter provides instructions for the following:
Diagnosing problems
•
Improving print quality
•
Solving operational problems
•
Solving miscellaneous printing problems
•
Solving paper problems, including clearing paper jams
•
Uninstalling and reinstalling printer software
•
Diagnosing Problems
The EPSON Stylus Pro 10000 printer includes a number of ways to help
you diagnose problems:
To identify the most common problems, check the messages and lights
•
on the printer's control panel. See page 5-5 through 5-7 for more
information.
If you're using the EPSON printer driver and Monitor3 (Macintosh) or
•
Status Monitor (Windows) utility, check your software for error
messages. See Chapter 3 or 4 for more information.
To determine whether the problem is caused by the printer itself,
•
disconnect the printer from your computer and run a nozzle check from
the control panel. See page 1-9 for instructions.
You can use the printer's hex dump mode to pinpoint communication
•
problems. Then you can fax the printout to a technical support
representative or interpret it yourself. See the following section for
instructions.
If none of the suggested solutions in this chapter solve your problem,
•
contact EPSON as described under "Where To Get Help" on page 4.
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