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7-6
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Resolving Problems
Operational problems (continued)
Problem
Nothing prints (cont.)
Miscellaneous printing problems
Problem
Your print has incorrect or
garbled characters.
Solution
• The printer port setting doesn't match the printer connection port (Windows).
Windows Me, 98, or 95: Click Start, point to Settings and select Printers.
Right-click the EPSON Stylus Pro 10000 or 10000CF icon, then select Properties.
Click the Details tab. Make sure your printer driver is selected in the Print using the
following driver list. Then select the port to which your printer is connected in the
Print to the following port list.
Windows 2000 or NT 4.0: Click Start, point to Settings, and select Printers.
Right-click the EPSON Stylus Pro 10000 or 10000CF icon, then select Properties.
Click the Ports tab and make sure your printer port is selected.
• The printer driver doesn't have enough available memory (Macintosh). Quit all
unnecessary applications. To increase the available memory in your Macintosh,
select Control Panel from the Apple menu and double-click the Memory icon. You
can increase the size of virtual memory to increase total available memory.
• Follow the directions beginning on page 7-12 to uninstall your printer software. Then
locate your printer software CD-ROM and reinstall the software.
Solving Miscellaneous Printing Problems
If your printouts are not what you expected, try the suggestions below:
Solution
• Make sure your software is installed correctly and the printer is selected.
• If you are using Windows NT 4.0, try uninstalling the EPSON Printer Port. Click
Start, point to Programs and EPSON Printers, then click EPSON Printer Port
Uninstall. Follow the messages on the screen.
• Clear any stalled print jobs from Monitor3 (Macintosh) or Spool Manager
(Windows).
• Turn off the printer and computer. Make sure the interface cable is securely
plugged in at both ends.
7-6
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