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Solving Problems
Check these sections for solutions to problems you may have using your product.
Checking for Software Updates
Product Status Messages
Resetting Control Panel Defaults
Solving Printer Problems
Solving Network Problems
Solving Printing Problems
Solving Paper Problems
Solving Print Quality Problems
Uninstall Your Product Software
Where to Get Help (U.S. and Canada)
Where to Get Help (Latin America)
Checking for Software Updates
If you disabled automatic software updates, it's a good idea to periodically check Epson's support
website for free updates to your product software. Visit
(Canada), or
• Windows: You can also manually update the software by:
• Windows 11: Clicking the up arrow on the right side of the Windows taskbar, clicking the
clicking on your product, and then selecting Software Update.
• Windows (other versions): Accessing the Windows Desktop and right-clicking the
product in the right side of the Windows taskbar, or clicking the up arrow and right-clicking
then selecting Software Update.
• Clicking on the Utility tab in the printer settings window and selecting Software Update
You can also update the software by selecting Epson Software Updater in the EPSON or Epson
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
latin.epson.com/support
(Latin America) and select your product.
epson.com/support
201
(U.S.),
epson.ca/support
icon,
icon for your
, and
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