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Resolving Problems
Using Hex Dump Mode
You can use the printer's hex dump mode to identify problems if you know
how to interpret hex code, or you can fax the hex printout to a technical
support representative.
Make sure the printer has paper loaded and is turned off. Then follow these
steps:
1. Press and hold the
turn on the printer.
2. Press the
button.
Enter
3. Send your problem file to the printer.
The data in the print buffer is printed with 16-byte hex data in the left
column and corresponding ASCII characters in the right column. If the
last data is less than 16 bytes, you need to press the
print it.
4. After you're finished using hex dump mode, press the
turn the printer off and exit maintenance mode.
Improving Print Quality
You can often improve print quality by doing the following:
Run a nozzle check and cleaning cycle. See page 6-1 for instructions.
•
Align the print head. See page 6-4 for instructions.
•
When you send a print job, make sure your print options are set
•
correctly. For more information, see Chapter 3 (Macintosh) or 4
(Windows).
If none of these suggestions help, try the solutions on the following page.
7-2
button while you press the
Pause
HEX DUMP=PRINT
button to
Power
appears on the display.
button to
Pause
button to
Power
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