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Dell PowerEdge M820 Owner's Manual

Dell poweredge m820 systems owner's manual.
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Dell PowerEdge M820 Systems
Owner's Manual
Regulatory Model: FHB
Regulatory Type: FHB007

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Troubleshooting

   Also See for Dell PowerEdge M820

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   Summary of Contents for Dell PowerEdge M820

  • Page 1

    Dell PowerEdge M820 Systems Owner's Manual Regulatory Model: FHB Regulatory Type: FHB007...

  • Page 2: Notes, Cautions, And Warnings

    CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc. Trademarks used in this text: Dell , the Dell logo, Dell Precision , OptiPlex , Latitude...

  • Page 3: Table Of Contents

    Contents Notes, Cautions, and Warnings....................2 1 About Your System........................7 ........................7 Front-Panel Features And Indicators ......................7 Using USB Diskette or USB DVD/CD Drives ..........................7 Hard-Drive/SSD Indicator Patterns ..........................8 Other Information You May Need 2 Using The System Setup And Boot Manager...............11 ..........................11 Choosing The System Boot Mode ............................12...

  • Page 4

    3 Installing Blade Components....................25 ..............................25 Recommended Tools ...........................25 Removing And Installing A Blade ............................25 Removing The Blade ...........................26 Installing A Full-Height Blade ..........................27 Opening And Closing The Blade ............................27 Opening The Blade ............................28 Closing The Blade ..............................28 Inside The Blade ...............................29 Cooling Shroud .........................29...

  • Page 5

    Troubleshooting The Blade System Board .......................68 Troubleshooting The NVRAM Backup Battery 5 Using System Diagnostics.......................69 ............................69 Dell Online Diagnostics ........................69 Dell Embedded System Diagnostics ..................69 When To Use The Embedded System Diagnostics ....................69 Running The Embedded System Diagnostics ..........................70 System Diagnostic Controls 6 Jumpers And Connectors......................71...

  • Page 6

    ............................79 System Error Messages ...............................136 Warning Messages ............................137 Diagnostic Messages ..............................137 Alert Messages 9 Getting Help..........................139 ..............................139 Contacting Dell...

  • Page 7: About Your System

    The blade has USB ports on the front which allow you to connect a USB diskette drive, USB flash drive, USB DVD/CD drive, keyboard, or mouse. The USB drives can be used to configure the blade. NOTE: Your blade supports only Dell-branded USB 2.0 drives. Use the optional external drive storage tray to support the drive while in use.

  • Page 8: Other Information You May Need

    Dell PowerEdge M1000e Enclosure Owner’s Manual provides information about enclosure features and • describes how to troubleshoot the enclosure and install or replace the enclosure's components. • Dell Chassis Management Controller User’s Guide provides information on installing, configuring and using the Chassis Management Controller (CMC).

  • Page 9

    • For the full name of an abbreviation or acronym used in this document, see the Glossary at support.dell.com/ manuals. • Dell systems management application documentation provides information about installing and using the systems management software. • Any media that ships with your system that provides documentation and tools for configuring and managing your system, including those pertaining to the operating system, system management software, system updates, and system components that you purchased with your system.

  • Page 11: Using The System Setup And Boot Manager

    Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased.

  • Page 12: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 13: System Setup Main Screen

    System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 14: Memory Settings Screen

    Menu Item Description System BIOS Version Displays the BIOS version installed on the system. System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Contact Information Displays the contact information of the system manufacturer. Memory Settings Screen Menu Item Description...

  • Page 15: Boot Settings Screen

    Menu Item Description Alternate RTID Allows you to allocate more RTIDs to the remote socket increasing cache performance (Requestor Transaction between the sockets or work in normal mode for NUMA. By default, the Alternate RTID ID) Setting (Requestor Transaction ID) Setting is set to Disabled. Virtualization Allows you enable or disable the additional hardware capabilities provided for virtualization.

  • Page 16: Integrated Devices Screen

    Menu Item Description Boot Sequence Allows you to enable or disable the boot sequence retry feature. If this field is enabled and the Retry system fails to boot, the system reattempts the boot sequence after 30 seconds. By default, the Boot Sequence Retry option is set to Disabled.

  • Page 17: Serial Communications Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 18: System Security Screen

    BIOS updates, it is recommended to set this field to Limited. By default, the Local BIOS Update Support option is set to Unlocked. NOTE: BIOS updates using Dell Update Package is not affected by this option.

  • Page 19: Miscellaneous Settings

    Menu Item Description Power Button Allows you to enable or disable the power button on the front of the system. By default, the Power Button option is set to Enabled. AC Power Allows you to set how the system reacts after AC power is restored to the system. By default, the Recovery AC Power Recovery option is set to Last.

  • Page 20: Using Your System Password To Secure Your System

    You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked. If the Password Status is Locked, you cannot change the System Password and/or Setup Password. If the password jumper setting is disabled, the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the system.

  • Page 21: Deleting Or Changing An Existing System And/or Setup Password

    Deleting Or Changing An Existing System And/Or Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password if the Password Status is Locked.

  • Page 22: Using The Boot Manager Navigation Keys

    • Access System Setup and BIOS-level boot options without rebooting To enter the Boot Manager: Turn on or restart your system. Press <F11> after you see the following message: <F11> = UEFI Boot Manager If your operating system begins to load before you press <F11>, allow the system to finish booting, and then restart your system and try again.

  • Page 23: Uefi Boot Menu

    Menu Item Description System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system. UEFI Boot Menu Menu Item Description Select UEFI Boot Option Displays the list of available UEFI boot options (marked with asterisks), select the boot option you wish to use and press <Enter>.

  • Page 25: Installing Blade Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 26: Installing A Full-height Blade

    Figure 3. Removing and Installing the Blade 1. blade handle 2. release button 3. blade 4. guide rail on blade (or blade blank) 5. guide rail on enclosure Installing A Full-Height Blade If you are installing a new blade, remove the plastic cover from the I/O connectors and save for future use. Orient the blade so that the handle is on the left side of the blade.

  • Page 27: Opening And Closing The Blade

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 28: Closing The Blade

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 29: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 30: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 31: Removing A Hard Drive/ssd

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 32: Installing A Hard Drive/ssd

    Installing A Hard Drive/SSD CAUTION: When a replacement hot-swappable hard drive/SSD is installed and the blade is powered on, the hard drive automatically begins to rebuild. Make absolutely sure that the replacement hard drive/SSD is blank or contains data that you wish to have over-written. Any data on the replacement hard drive/SSD is immediately lost after the hard drive/SSD is installed.

  • Page 33: Installing A Hard Drive/ssd In A Hard-drive/ssd Carrier

    Figure 8. Removing and Installing a Hard Drive/SSD in a Hard-Drive/SSD Carrier 1. hard drive/SSD 2. screw holes (4) 3. hard-drive/SSD carrier 4. screws (4) Installing A Hard Drive/SSD In A Hard-Drive/SSD Carrier Insert the hard drive/SSD into the hard-drive/SSD carrier with the drive’s controller board’s connector end of the drive at the back of the carrier.

  • Page 34: Removing The Hard-drive/ssd Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 35: Installing The Hard-drive/ssd Backplane

    1. guide pins (6) 2. backplane connectors (2) 3. hard-drive/SSD backplane 4. hard-drive/SSD connectors (4) 5. guides (6) Figure 10. Removing and Installing the Hard-Drive/SSD Backplane (Half-Length) 1. guide pins (3) 2. backplane connector 3. hard-drive/SSD backplane 4. hard-drive/SSD connectors (2) 5.

  • Page 36: I/o Module Mezzanine Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 37: Installing A Mezzanine Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 38: Network Daughter Card/lom Riser Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 39: Installing The Network Daughter Card/lom Riser Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 40: Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 41: Sd Vflash Card

    Insert the new USB memory key into the USB connector. Close the blade. Install the blade in the enclosure. Enter the System Setup and verify that the USB key is detected by the system. Figure 14. Replacing the USB Memory Key 1.

  • Page 42: Processor/dimm Blank

    Figure 15. Replacing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot identification label 3. SD vFlash card slot Processor/DIMM Blank CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/ DIMM blank in the vacant socket to ensure proper system cooling.

  • Page 43: Installing A Processor/dimm Blank

    Figure 16. Removing and Installing a Processor/DIMM Blank 1. processor socket 2. processor/DIMM blank 3. tabs (4) 4. heat sink retention screws (4) Installing A Processor/DIMM Blank Remove the blade from the enclosure. Open the blade. If installed, remove the processor and heat sink. Position the processor/DIMM blank on the system board with the holes on the tabs of the processor/DIMM blank secured to the heat sink retention screws on the system board.

  • Page 44: Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 45

    Figure 17. Removing and Installing a Heat Sink 1. heat sink 2. heat sink retention sockets (4) 3. heat sink retention screws (4) Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure.

  • Page 46

    Figure 18. Processor Shield Opening and Closing Lever Sequence 1. OPEN 1st label 2. open first lever 3. processor 4. close first lever 5. CLOSE 1st label Hold the tab on the processor shield and rotate it upward and out of the way. 10.

  • Page 47

    Figure 19. Removing and Installing a Processor 1. socket-release lever 2 6. socket-release lever 1 2. pin-1 corner of processor 7. pin-1 corner on system board 3. tabs (2) 8. processor 4. processor shield 5. socket protective cap...

  • Page 48: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Installing The System Board

    Figure 20. Removing and Installing the System Board 1. I/O connector cover 2. retention pin 3. system board 4. tabs on system chassis 5. slots in system board tray Installing The System Board Transfer the following components to the new system board: –...

  • Page 51: System Memory

    10. Install the blade in the enclosure. 11. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC7 User's Guide, at support.dell.com/manuals. System Memory Your system supports DDR3 registered DIMMs (RDIMMs) and load reduced DIMMs (LRDIMMs). It supports DDR3 and DDR3L voltage specifications.

  • Page 52

    Figure 21. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 0: memory sockets A1, A5, and A9 channel 1: memory sockets A2, A6, and A10 channel 2: memory sockets A3, A7, and A11 channel 3: memory sockets A4, A8, and A12 Processor 2 channel 0: memory sockets B1, B5, and B9 channel 1: memory sockets B2, B6, and B10...

  • Page 53: General Memory Module Installation Guidelines

    channel 2: memory sockets C3, C7, and C11 channel 3: memory sockets C4, C8, and C12 Processor 4 channel 0: memory sockets D1, D5, and D9 channel 1: memory sockets D2, D6, and D10 channel 2: memory sockets D3, D7, and D11 channel 3: memory sockets D4, D8, and D12 The following table shows the memory populations and operating frequencies for the supported configurations.

  • Page 54: Mode-specific Guidelines

    • Populate DIMMs based on the following processor-heat sink configurations. Table 2. Processor and Heat Sink Configurations Number of DIMMs Processor Processor Heat Type (in Reliability, Availability, and Configuration Sink Maximum Watts) Serviceability (RAS) Features Two processors Up to 95 W 67 mm 24 (Three DIMMs per 24 (Three DIMMs per channel)

  • Page 55: Sample Memory Configurations

    NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error. NOTE: Both Advanced ECC/Lockstep and Optimizer modes support Memory Sparing. Memory Mirroring Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes, providing improved uncorrectable multi-bit failure protection. In a mirrored configuration, the total available system memory is one half of the total installed physical memory.

  • Page 56

    System Capacity (in DIMM Size (in Number of Organization and DIMM Slot Population DIMMs Speed 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, B1, B2, 2R x4, 1600 MT/s B3, B4, B5, B6 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, 2R x4, 1600 MT/s B1, B2, B3, B4, B5, B6, B7, B8 2R x4, 1333 MT/s...

  • Page 57

    Table 4. Memory Configurations – Four Processors System Capacity (in DIMM Size (in Number of Organization and DIMM Slot Population DIMMs Speed 1R x8, 1333 MT/s A1, B1, C1, D1 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, B1, B2, C1, C2, D1, D2 1R x8, 1600 MT/s 1R x8, 1333 MT/s A1, A2, A3, B1, B2, B3, C1, C2,...

  • Page 58: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60

    CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is not occupied. Remove memory-module blanks only if you intend to install memory in those sockets. CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/ DIMM blank in the vacant socket to ensure proper system cooling.

  • Page 61: Nvram Backup Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Storage Controller Card/pcie Extender Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63

    Figure 24. Removing and Installing a Storage Controller Card 1. screws (2) 2. storage controller card 3. tabs (2) 4. connector...

  • Page 64: Installing The Storage Controller Card/pcie Extender Card

    Figure 25. Removing and Installing a PCIe Extender Card 1. PCIe extender card 5. support bracket 2. screws (2) 6. notch 3. connector 4. tab Installing The Storage Controller Card/PCIe Extender Card Holding by its edges, position the storage controller card/PCIe extender card so that the card-connector aligns with the system board connector.

  • Page 65: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: Troubleshooting Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Troubleshooting The Nvram Backup Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 70: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 71: Jumpers And Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: System Board Connectors

    System Board Connectors Figure 26. System Board Connectors Table 6. System Board Connectors Item Connector Description PWRD_EN, NVRAM_CLR System configuration jumpers MANAGEMENT RISER Management riser card connector MEZZ1_FAB_C Mezzanine card connector for Fabric C MEZZ2_FAB_B Mezzanine card connector for Fabric B SD vFlash card connector NOTE: The SD vFlash card connector is located underneath network daughter card 1.

  • Page 73: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74

    Relocate the jumper plug to disable the password feature. Reinstall the system board. Close the blade. Install the blade in the enclosure. When the blade is on, the power-on indicator is solid green. Allow the blade to finish booting. The existing passwords are not disabled (erased) until the system boots with the password removed. However, before you assign a new system and/or setup password, you must reinstall the password jumper.

  • Page 75: Technical Specifications

    Technical Specifications Processor Processor type Up to four Intel Xeon processor E5-4600 product family Memory Architecture 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s DDR3 and LV-DDR3 DIMMs Memory module sockets Forty-eight 240-pin Memory module capacities RDIMMs 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual-rank), 16 GB (dual-rank), and 32 GB (quad-rank) LRDIMMs 32 GB (quad-rank)

  • Page 76

    CR 2032 3.0 V Lithium coin cell Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Storage temperature –40 °C to 65 °C (–40 °F to 149 °F) with a maximum temperature gradation of 20 °C per hour.

  • Page 77

    Do not install more than 40 DIMMs • The following do not support expanded operating temperature range: – PCIe SSD – Express flash – LRDIMMs – 130 W four-core processors – Non Dell-qualified peripheral cards and/or peripheral cards greater than 25 W...

  • Page 79: System Messages

    System Messages LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Viewing LCD Messages If a system error occurs, the LCD screen will turn amber.

  • Page 80

    Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0301 Message The system board < name > current is less than the lower warning threshold. name >...

  • Page 81

    Error Code Message Information 4. If the issue persists, see Getting Help. AMP0306 name > current is less than the lower warning threshold. Message Disk drive bay < name > current is outside of the optimum range. Details Disk drive bay < Action 1.

  • Page 82

    Error Code Message Information Details Disk drive bay < name > current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help.

  • Page 83

    Error Code Message Information 4. If the issue persists, see Getting Help. AMP0316 Message System level current is outside of range. LCD Message System level current is outside of range. Details System level current is outside of the optimum range. Action 1.

  • Page 84

    Error Code Message Information 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. AMP0322 Message Chassis power level current is outside of range. Details Chassis power level current is outside of the optimum range. Action 1.

  • Page 85

    Error Code Message Information Action Check the operating system, application, hardware, and system event log for exception events. ASR0100 Message The BIOS watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period.

  • Page 86

    Error Code Message Information ASR0106 Message The watchdog timer expired. Details The operating system or an application failed to communicate within the time-out period. Action Check the operating system, application, hardware, and system event log for exception events. ASR0107 Message The watchdog timer pre-timeout interrupt was initiated. Details The operating system or an application failed to communicate within the time-out period.

  • Page 87

    Error Code Message Information BAT0012 Message The storage battery for disk drive bay < bay > has failed. bay > has failed. Check battery. LCD Message Battery for disk drive bay < Details Verify the cable connection between the storage battery and the controller. Action Verify the storage battery installation.

  • Page 88

    Error Code Message Information CPU0001 Message CPU < number > has a thermal trip (over-temperature) event. number > has a thermal trip. Check CPU heat sink. LCD Message CPU < Details The processor temperature increased beyond the operational range. Action Review logs for fan failures, replace failed fans.

  • Page 89

    Error Code Message Information CPU0008 Message CPU < number > is disabled. Details System is unable to boot or may run in a degraded state. Action If unexpected, check presence, and system setup (BIOS) configuration. CPU0010 number > is throttled. Message CPU <...

  • Page 90

    Error Code Message Information Details Low voltages may be the result of a problem with the voltage regulator or a problem with the processor. The low voltage may cause the processor to fail to operate. Action 1. Turn system off and remove input power for one minute. 2.

  • Page 91

    Error Code Message Information LCD Message CPU < number > < name > voltage is outside of range. Re-seat CPU. Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown. Action 1. Turn system off and remove input power for one minute. 2.

  • Page 92

    Error Code Message Information 5. If the issue persists, see Getting Help. CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor.

  • Page 93

    Error Code Message Information 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help. CPU0803 number > voltage regulator module is lost. Message The power input for CPU < LCD Message Lost power input for CPU < number >voltage regulator module.

  • Page 94

    Error Code Message Information Details System performance may be degraded or the system may fail to operate. Action If removal was unintended, check presence and reinstall. HWC1001 name > is absent. Message The < name > is absent. Check hardware. LCD Message The <...

  • Page 95

    Error Code Message Information Details The device may be necessary for proper operation. System functionality may be degraded. Action Check presence, then re-install or reconnect. HWC2008 number >. Message A fabric mismatch detected between IOM and mezzanine card < Details The fabric type for the IOM and mezzanine cards must match.

  • Page 96

    Error Code Message Information Action Check presence of the hardware, reinstall or reconnect, then reattempt the update. If the issue persists, see Getting Help. HWC4013 Message Hardware unsuccessfully updated for embedded NIC. Action Check presence, reinstall or reconnect, then reattempt the update. If the issue persists, see Getting Help.

  • Page 97

    Error Code Message Information HWC5032 Message A fabric mismatch detected on IO module < number >. Details The fabric type for IOM's on the same chassis fabric must match. Action Check chassis fabric type in CMC GUI and compare to the type of both IOM's. HWC5034 number >.

  • Page 98

    Error Code Message Information Action Review System Log or front panel for additional information. HWC7008 number > health changed to a warning state from more severe state. Server Message Server < < number > health changed to a critical state from a non-recoverable state. number >...

  • Page 99

    Error Code Message Information Action Re-seat the memory modules. If the issue persists, see Getting Help. MEM0004 location > is disabled. Message Memory device at location < Details The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced.

  • Page 100

    Error Code Message Information Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help. MEM0702 location >. Message Correctable memory error rate exceeded for < location >.

  • Page 101

    Error Code Message Information Action Check the memory configuration. Re-seat the memory modules. If the issue persists, Getting Help. MEM1206 Message Memory mirror redundancy is degraded. Check memory device at location < location >. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration.

  • Page 102

    Error Code Message Information OSE0001 Message A runtime critical stop occurred. Details The system halted due to an exception while the operating system was running. This is a kernel panic or bug check event. Action Review operating system logs and system video for additional information. OSE0004 Message A soft shut-down initiated by platform event filter.

  • Page 103

    Error Code Message Information Action Review system boot configuration and boot media. See system video for additional information. PCI1302 Message A bus time-out was detected on a component at bus < bus >device< device >function < func >. Details System performance may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device.

  • Page 104

    Error Code Message Information Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1318 bus >device< device >function Message A fatal error was detected on a component at bus < func >.

  • Page 105

    Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1350 Message A PCI system error was detected on a component at slot < number >. number >. Re-seat PCI card. LCD Message PCI parity error on slot < Details System performance may be degraded, or system may fail to operate.

  • Page 106

    Error Code Message Information LCD Message Fatal IO error on bus < bus > device < device > function < func >. Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, remove and reinstall the device. PCI2002 number >.

  • Page 107

    Error Code Message Information PCI3010 Message A non-fatal IO error detected on a component at bus < bus >device< device >function < func >. Details System performance may be degraded. Action Cycle input power, update component drivers, remove and reinstall the device at the next service window.

  • Page 108

    Error Code Message Information Details The controller received a SMART error from the drive. The drive is operational but needs replacement. Action The drive will need replacement at the next service window. PDR1016 number > is removed from disk drive bay < bay >. Message Drive <...

  • Page 109

    Error Code Message Information Action Remove input power. Reduce system memory to minimum configuration and apply input power. PST0132 Message CMOS failed. LCD Message CMOS failed. Power cycle system. Details System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions.

  • Page 110

    Error Code Message Information Details System BIOS detected a failure with the SIO. Action Remove and reapply input power. If the issue persists, see Getting Help. PST0139 Message Keyboard controller failed. LCD Message Keyboard controller failed. Power cycle system. Details System BIOS detected a failure with the Keyboard Controller.

  • Page 111

    Error Code Message Information PST0193 Message BIOS POST memory test failed. LCD Message BIOS POST memory test failed. Check memory devices. Details System BIOS POST memory test failed. Action Compare system memory installation to supported system memory configurations. Reduce system configuration to minimum memory configuration. PST0194 Message Remote access controller configuration failed.

  • Page 112

    Error Code Message Information PSU0002 Message A predictive failure detected on power supply < number >. number >. Check PSU. LCD Message Predictive failure on PSU < Details System performance and power redundancy may be degraded or lost. Action Remove and reinstall the power supply at the next service window. If the issue persists, Getting Help.

  • Page 113

    Error Code Message Information PSU0008 Message Power supply < number > voltage rating does not match the system's requirements. Details The system does not support mixed voltage power supplies. Action Install a power supply with the correct voltage rating. PSU0016 number >...

  • Page 114

    Error Code Message Information Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consumption.

  • Page 115

    Error Code Message Information LCD Message System power exceeds capacity. Performance degraded. Check PSU configuration. Details The system is currently operating in a performance degraded state to attempt protect from a power shutdown. Action Review system configuration, upgrade power supplies or reduce system power consumption.

  • Page 116

    Error Code Message Information RFM1016 Message Media not present for Removable Flash Media < name >. Details The SD card is not detected or not installed. Action If unintended, reinstall the flash media. RFM1021 Message Removable Flash Media is not IPMI-function ready. Details The removable flash media is installed but improperly configured or failed to initialize.

  • Page 117

    Error Code Message Information Action Replace the failed SD card. RFM1202 Message Internal Dual SD Module redundancy is degraded. Details Either one of the SD card or both the SD cards are not functioning properly. Action Replace the failed SD card. RFM1203 Message Internal Dual SD Module is not redundant.

  • Page 118

    Error Code Message Information LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0001 Message The drive bay is open. Details The drive bay is open.

  • Page 119

    Error Code Message Information Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off.

  • Page 120

    Error Code Message Information SEC0600 Message A secure mode violation detected. Details This may apply to a physical or remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies. SEC0602 Message User password violation detected. Details This may apply to a physical or remote access attempt.

  • Page 121

    Error Code Message Information SEL0010 Message Log is almost full. Details When the event log is full, additional events are not written to the log. Older events may be overwritten and lost. Action Backup and clear log at the next maintained time. SEL0012 Message Could not create or initialize the system event log.

  • Page 122

    Error Code Message Information SEL1304 Message The PXE server not found. Details PXE is one way to boot a system from the network. Action Check the network and PXE server configuration. SEL1306 Message Invalid boot sector found. Details The disk in the drive is not formatted correctly or does not contain the necessary operating system files.

  • Page 123

    Error Code Message Information SEL1510 Message An authentication error detected for Chassis Group Member < number >. Details Group master CMC could not log into the group member CMC. Action Check the login credentials of CMC. SEL9900 Message An unsupported event occurred. Details The current software version cannot decode this event.

  • Page 124

    Error Code Message Information TMP0102 Message The system board < name > temperature is greater than the upper warning threshold name > temperature is outside of range. LCD Message System board < Details Ambient air temperature is too warm or one or more fans may have failed. name >...

  • Page 125

    Error Code Message Information Action The system board < name > temperature is outside of the optimum range. Check Fans. TMP0110 number > temperature is outside of range. Message The memory module < number > temperature is outside of range. Check Fans. LCD Message Memory module <...

  • Page 126

    Error Code Message Information TMP0119 Message The system inlet temperature is less than the lower critical threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0120 Message The system inlet temperature is greater than the upper warning threshold.

  • Page 127

    Error Code Message Information LCD Message Disk drive bay temperature is outside of range. Check Fans. Details Ambient air temperature is too warm or cool. Action Check the system operating environment and review event log for fan failures. TMP0130 Message The control panel temperature is less than the lower warning threshold.

  • Page 128

    Error Code Message Information 3. If the issue persists, see Getting Help. VLT0102 name > voltage is greater than the upper warning threshold. Message Processor module < name > voltage is outside of range. LCD Message Processor module < Details System hardware detected an over voltage or under voltage condition.

  • Page 129

    Error Code Message Information 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue persists, see Getting Help. VLT0201 name > voltage is less than the lower warning threshold. Message The system board < LCD Message System board voltage is outside of range. Details System hardware detected an over voltage or under voltage condition.

  • Page 130

    Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail- safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3.

  • Page 131

    Error Code Message Information 3. If the issue persists, see Getting Help. VLT0209 number > < name > voltage is greater than the upper critical Message The memory module < threshold. number > < name > voltage is outside of range. LCD Message Memory module <...

  • Page 132

    Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail- safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3.

  • Page 133

    Error Code Message Information VLT0218 Message The < name > voltage is less than the lower warning threshold. name > voltage is outside of range. LCD Message The < Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail- safe mode.

  • Page 134

    Error Code Message Information 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. VLT0222 name > voltage is outside of range. Message The < LCD Message The < name > voltage is outside of range. Details System hardware detected an over voltage or under voltage condition.

  • Page 135

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail- safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables.

  • Page 136: Warning Messages

    Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-seat the mezzanine card. 3.

  • Page 137: Diagnostic Messages

    NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that accompanied the operating system or application. Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See Running The Embedded System Diagnostics for more information about system diagnostics.

  • Page 139: Getting Help

    Visit support.dell.com. Select your support category. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to see more choices. Select the appropriate service or support link based on your need.

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